Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (208.6K)

Activity
Active Armor doesn't work after Call Protect was discontinued

I used to have/pay for the original Call Protect app on my iPhone and it worked great. After it was discontinued, I deleted the app and downloaded the Active Armor app as the replacement.  However, Active Armor has never worked for me since day 1.  I have the unlimited premium plan and ac

Questions

60

4

0

Accepted Solution

Att active armor not allowing call preferences

I used to use att call protect, now it is no longer offered. Since I upgraded to att active armor, it still has the same issue over and over again... saying oops we hit a snag.  I ran all updates and tried resetting multiple times and I cannot modulate what numbers are allowed to call or set p

Questions

22

4

0

Upload documents

How do i upload documents?

Questions

14

1

0

Hotspot

​We use our iPhone hotspot to connect wireless to our tv to stream movies (Netflix, Prime Video). How can we use less of the hotspot data limit when we stream? Can’t find where to lower the image quality for example.​

Questions

16

2

0

Plans

Dear customer support team, Me and 2 friends are going to US in may, we will be in US for 20 days and we would like to know if is available tourists plans prepaid. We only need internet. We are from Brazil. With kind, Leandro Ferreira

Questions

22

5

0

Prepaid sim

Will an at&t prepaid sim work in a locked at&t phone

Questions

8

1

0

Will ATT remotely shut down a locked phone used on Cricket?

​I have an iPhone 13 Pro Max locked to ATT. I no longer have ATT service and still owe on the phone which I can't afford to pay plus ATT will not take the phone back nor will they work with me on payments. What chance is there that ATT will remotely shut down the phone if I use it on their Cricket

Questions

38

10

0

The lack of competent customer support is criminal

I have been trying to change my plans on TV, Wireless and Internet for months. I can't get any help from anyone on the phone or online to fix it. I am being charged for all kinds of things I don't have or use even though I made it all painstaking clear to them but I am being charged $383 for what wa

Questions

34

1

0

Why is ATT customer support so unconscionably atrocious?

I have been an ATT wireless customer for 15+ years with multiple lines and devices for the family. I am terminating my account today for one reason: the customer support and customer experience is among the worst I've ever dealt with from any consumer brand. The hold times; the unreliable hand-offs

Questions

67

10

0

Poor customer support

Why hasn't AT&T fixed their issue with making payments on their website? This is the 2nd time in 2 years that a payment was made on their website, but never posted to the account. Last time, they tried to process it over a month late.   They advertise 24/7 support, but just use a robo

Questions

176

2

0

Bad customer service

At&t keeps changing my plan to a higher one and charging me more money without my knowledge because I have Automatic payment, I called last month and they gave me a refund, this month again they changed the plan, whenever I call them they tell me hold on please one minute and they hung out the p

Questions

34

1

0

Accepted Solution

Official Solution

Horrible customer service

On hold for over 4.5 hours. Wanting to transfer available phone number from one plan to another. Calls are Transferred constantly with no resolution in sight. HORRIBLE CUSTOMER SERVICE!!

Questions

168

1

0

BAd customer service

Where can I get the information on where to place a formal complaint against a supervisor. He refused to give me the information for the complaint place and then said have a nice day but just put me on hold and left me here. I’ve been on the line for almost 3 hours and no one has helped me since thi

Questions

79

7

0

Closed

BAD CUSTOMER SERVICE

The customer service agents [EDITED alleged manager [EDITED] treated me very badly, very bad service [EDITED per Community Guidelines]

Questions

71

1

0

iPhone 14 in Canada from USA

I have nothing due on my account and want to unlock my iPhone 14 and gift it to my daughter in Canada where she will use it through her Canadian service which is not ATT. what are the challenges and timelines I can expect please

Questions

12

1

0

SOC error causing overage charges (Netgear hotspot)

On 2/8/23 I changed my DataConnect Plan from the 40GB ($75 per month, additional 2GB of data $10) plan to the 50GB plan ($55 per month with AutoPay and paperless billing, additional 5GB data $10) through the website. I expected some wonkiness because I was about 2 weeks into my new billing cycle. I

Questions

11

1

0

The Saga of Being Disabled, Hospital and Continued Suspension After Payment

​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​I just got out of the hospital. I’m 72 and disabled. It’s been over 24 hours since me or my family have been able to call anyone regarding my care. Paid $308.39 through my bank:​ ​transferred from wireless to U-verse back to wireless and then back to U-verse, s

Questions

21

1

0

Charged $238 for accidentally making an International call

Charged $238 for accidentally making an International call Generally I use other apps to make international calls. On March 17th, I have made a 40min call to a friend in China without realizing what i was doing. I did not have a international calling plan at that time. Is it possible to a

Questions

12

2

0

Unable to connect to 5G in an area where 5G is available for AT&T.

​Just activated my phone yesterday, and it will not connect to 5G - only 4G LTE. I know that 5G is available as my previous service was with Boost (using the black AT&T SIM), and the same phone would connect. I ran across a couple instances where others were having the same issue here and it was

Questions

18

1

0

Accepted Solution

Official Solution

Phone settings for international plan

Do I need to make any changes to my settings after having international day pass placed on my phones?

Questions

10

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.