I used to have/pay for the original Call Protect app on my iPhone and it worked great. After it was discontinued, I deleted the app and downloaded the Active Armor app as the replacement.  However, Active Armor has never worked for me since day 1.  I have the unlimited premium plan and ac

I used to use att call protect, now it is no longer offered. Since I upgraded to att active armor, it still has the same issue over and over again... saying oops we hit a snag.  I ran all updates and tried resetting multiple times and I cannot modulate what numbers are allowed to call or set p

How do i upload documents?

​We use our iPhone hotspot to connect wireless to our tv to stream movies (Netflix, Prime Video). How can we use less of the hotspot data limit when we stream? Can’t find where to lower the image quality for example.​

Dear customer support team, Me and 2 friends are going to US in may, we will be in US for 20 days and we would like to know if is available tourists plans prepaid. We only need internet. We are from Brazil. With kind, Leandro Ferreira

Will an at&t prepaid sim work in a locked at&t phone

​I have an iPhone 13 Pro Max locked to ATT. I no longer have ATT service and still owe on the phone which I can't afford to pay plus ATT will not take the phone back nor will they work with me on payments. What chance is there that ATT will remotely shut down the phone if I use it on their Cricket

I have been trying to change my plans on TV, Wireless and Internet for months. I can't get any help from anyone on the phone or online to fix it. I am being charged for all kinds of things I don't have or use even though I made it all painstaking clear to them but I am being charged $383 for what wa

I have been an ATT wireless customer for 15+ years with multiple lines and devices for the family. I am terminating my account today for one reason: the customer support and customer experience is among the worst I've ever dealt with from any consumer brand. The hold times; the unreliable hand-offs

Why hasn't AT&T fixed their issue with making payments on their website? This is the 2nd time in 2 years that a payment was made on their website, but never posted to the account. Last time, they tried to process it over a month late.   They advertise 24/7 support, but just use a robo

At&t keeps changing my plan to a higher one and charging me more money without my knowledge because I have Automatic payment, I called last month and they gave me a refund, this month again they changed the plan, whenever I call them they tell me hold on please one minute and they hung out the p

On hold for over 4.5 hours. Wanting to transfer available phone number from one plan to another. Calls are Transferred constantly with no resolution in sight. HORRIBLE CUSTOMER SERVICE!!

Where can I get the information on where to place a formal complaint against a supervisor. He refused to give me the information for the complaint place and then said have a nice day but just put me on hold and left me here. I’ve been on the line for almost 3 hours and no one has helped me since thi

The customer service agents [EDITED alleged manager [EDITED] treated me very badly, very bad service [EDITED per Community Guidelines]

I have nothing due on my account and want to unlock my iPhone 14 and gift it to my daughter in Canada where she will use it through her Canadian service which is not ATT. what are the challenges and timelines I can expect please

On 2/8/23 I changed my DataConnect Plan from the 40GB ($75 per month, additional 2GB of data $10) plan to the 50GB plan ($55 per month with AutoPay and paperless billing, additional 5GB data $10) through the website. I expected some wonkiness because I was about 2 weeks into my new billing cycle. I

​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​I just got out of the hospital. I’m 72 and disabled. It’s been over 24 hours since me or my family have been able to call anyone regarding my care. Paid $308.39 through my bank:​ ​transferred from wireless to U-verse back to wireless and then back to U-verse, s

Charged $238 for accidentally making an International call Generally I use other apps to make international calls. On March 17th, I have made a 40min call to a friend in China without realizing what i was doing. I did not have a international calling plan at that time. Is it possible to a

​Just activated my phone yesterday, and it will not connect to 5G - only 4G LTE. I know that 5G is available as my previous service was with Boost (using the black AT&T SIM), and the same phone would connect. I ran across a couple instances where others were having the same issue here and it was

Do I need to make any changes to my settings after having international day pass placed on my phones?