I did trade-in a year ago for 2 phones and added a 5th line on the same day last Sep. Still fighting for a credit. The service rep who took the upgrade order told me that I'll get $1000 per phone which was the offer at that time. I accepted instead of waiting for a thanksgiving deal. On the same nig

It was in May, 2023. Place, Costco San Marcos, CA.  The issue was a promotional situation where AT&T stated that if you bring you old Cell Phone that was in good working order, you could trade it in for a new Samsung A23.   I went there and talked to the AT&T rep. who was do

When I was setting up my pre-order for the iPhone 15 this morning, I was only given a choice to have it delivered. Is there a way to pick it up in store than to have it delivered to my apartment?

Hey, so I just bought the new iPhone 15 from Apple with the ATT monthly installment plans option. I’ve already finished paying off my iPhone 11 Pro Max with ATT and was looking to replace it with the new phone. Am I still able to trade it in to ATT for the bill credits and if so, can I just take it

We are being charged for a returned cellphone which was ordered under the upgrade on an existing line. Phone was returned with AT&T label in March, but because we didn't write down the tracking number, we are being charged $800.  Spoken with more than 5 different people who tell me it will

On Sept 5th I was contacted by AT@T about a $128.50 bill. I forgot I had changed my debit card because of fraud and of course paid with my new debit card. And signed up for auto pay with new card. The employee told me I only had to pay $125 which I found odd but sure. He then subsequently put the ca

Can the Authorized Retail User add and remove lines in an AT&T Store?

I'm adding a line for my youngest child. I have a 3-4 month old iphone 14.  The best deal for a new line is the iPhone 14 PRO, so I'd like to add the line but put the PRO on my line, then put my standard 14 on their line.  I assume this is doable, but thought I'd reach out here before pro

I upgraded my boyfriends cell phone in August 2023. We have split since then. He has refused to take over the line or give back phone. What is my total obligation if I cancel the line. Is there a balance I have to pay on the line for the next 35 months or can I just pay off phone and be done. What a

I returned the brand new iPhone 13 my tracking number 9202390100796403761401 USPS on November 17th 2022 I thought everything was ok until the last Tuesday I was checking my app I saw this IPhone in my account yet and I was paying all this time. So I called AT&T and I talked with Sochi (agent) and sh

Just curious, are there no more Friday Thanks opportunnities?

If I made a payment arrangement, will my phones get cut off?

My Phone is in this unknown’s person name I called and they couldn’t help. They sent me a fraud link that doesn’t help my situation. I’ve been paying this phone for over a year and need proof of it because I have cancer and need help paying my bill. Who do I call,text, email etc for this.

Test AT&T sim card with four APN (broadband, nrbroadband, empty, phone) , except APN nrbroadband cann’t connect well, the other APN(broadband, empty, phone) is connect successfully and show they connected to LTE BAND 2.  Check with reject reason from log (APN nrbroadband ) , it show "Reque

Unlock phone,Email me  We can’t unlock this device until the former owner removes it from their AT&T account. Help me resolve it

AT&T canceled my payment arrangement that was made by one of their representatives. They decided to cancel the payment arrangement due to their representative opened another account for three other lines to get a discount and just left the other account open without telling me the issue their ac

I know the Moto edge 2022 says it supports 5G. But I've seen where it didn't work on AT&t and they were supposed to be a maintenance release to fix that. Can anyone confirm that it works on AT&t or that the maintenance release was done at one point? Thanks in advance.

My monthly bill includes a $25 charge for Home Tech Protection. What exactly is that for?

AT&T says my wife’s watch is eligible for unlocking. The watch was purchased directly from Apple, not AT&T. It is a cellular watch, but was never under a purchase contract with AT&T.

I finally decided to migrate to a Firstnet and Family account. I did so in the store. A horrible experience as the retail store associate I met had little knowledge of Firstnet. I then had to call Firstnet for service help, they asked me to create a new login with a new email so I did. Now I can log