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My AT&T trade-in phone lost/possible stolen

I brought my phone to trade in back in December 2023 from a iPhone 12 pro max to an iPhone 15 pro. I brought it to a physical store where they let me know everything is all set to go. When asked about when I would receive my credits, they repeatedly told me to not worry and the credit would should u

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70

6

Deleted old text messages

Looking to retrieve old deleted text messages.

Questions

25

2

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Worst company to exist

This is the worst company to ever exist the website are always buggy. Had 90 on my account for 100 GB hotspot plan, plan just ran out and wanted to renew it TODAY not a month from now. Wasn't able to without picking another plan for less data so now I'm on 50gb plan with only 35 left on my account w

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56

6

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Can I get a report of Calls and text and from a certain number?

I need a report of calls to and from a certain number or nickname for the last 12 months

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23

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How to Turn Off a Hot Spot on a Child's Account?

I need to remove a hot spot from a child's iPhone account. What are my options for doing so? Thanks, Ben

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28

4

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Messages accidentally deleted

Can I possibly retrieve messages I accidently deleted go ..I'm going through cancer treatments right now

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24

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VM not working

I got a notification "something went wrong". I tried stopping app and clearing cache. I don't know my pin when I call. Please help.

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18

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Closed

arrogance

I have been put in touch with ATT management, yet they have not resolved a simple problem. how do i get past their arrogance?

Questions

63

8

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Where is prepaid customer service

My wife and I have our cellular phone with AT&T prepaid. Number #917-xxx-xxxx, balance of $374.6 credit as of April 2024. Currently expired due to auto pay issue 917-327-xxxx credit balance of $328.16 in April 2024, expired due to autopay issue. Recharged on June 10 for $100 Both accounts been o

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42

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Fraud for nonprofits + is this a fraudulent email?

Our nonprofit organization has been the subject of a scam: someone ordered a phone in our name (delivered to our address) and set up an account without us knowing or approving. Apparently, scammers will then set up a way for you to send the phone back; they receive the phone and we will be charged.

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23

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Need to cancel account

AT&T makes it very hard to cancel prepaid accounts. For that reason, I will no longer use their services. Please let me know how to cancel. If I don't find a response, I'll let my credit card company know.

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32

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Question About Phone

I recently bought an Iphone off of Amazon that was specifically stated as locked to Att. I went to check on att.com/deviceunlock/ and it said that the phone is under contract. I read about something that Att did to phone policies on October 2022, that if phone is purchased after that date, its accou

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43

7

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Incoming and Outgoing phone calls constantly breaking up.

I have a one-month-old iPhone 15 Pro and in the last couple of days, even with 2-4 bars of service, every person I have talked to has told me that my call is breaking up or that they cannot hear me at all, even though I can hear them perfectly! Is this a phone problem or a service problem? Anyone el

Questions

142

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Whitelist AT&T Nokia cell phone booster

When I first received this booster to replace my 3G, I was pretty satisfied, and it worked great! For a while, and not too long. And initially I could not connect in my head why calls started going directly to voicemail and in my first call to AT&T, someone put me on hold and came back and said

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68

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Trying to get 5G connectivity while roaming in Canada

I recently purchased a Galaxy S24 (CAD version, model SM-S921W), upgrading from a Galaxy S8. I tranferred my SIM card over.  When I'm roaming in Canada, I seem to be capped at 4G speeds.  I've tried manually connecting to all the different carriers in my area.  I have another phone t

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56

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Phone settings for Cruise Package

Just came back from 1-week cruise to Western Caribbean on a Holland Line ship and the $100 AT&T Cruise Package was a waste. Much of the time I couldn't call, text, email. Tried all kinds of settings and sometime I received some emails and FB posts. Couldn't, and still can't, find any directions

Questions

2.2K

8

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Why can't I make a payment arrangement

I have good standing/ history, but I cannot make a payment arrangement...why

Questions

148

6

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Missing text messages

Last night I went to a location out of cellular range and missed all of my text messages from that time period. When I got back in range the messages did not come through and are just missing from my phone. Is there a way to receive those messages now that I am back in range?

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75

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Error Invalid Number. Please re-send using a valid 10 digit mobile number or valid short code

Last week my texts I sent to my daughter started coming back to me with this message. I have been successfully texting her with her stored contact info from this phone for a couple years. We are on a shared AT&T plan. I have an LG K20 and she has an older iPhone. For a few days after this started I

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7K

4

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Cellular service not working after IOS 17.5 update

My new iPhone 14 automatically updated to IOS 17.5 last night. Ever since, my iphone has said I have cellular service (5g) when I leave the house, but no notifications are being received and my iMessages are not sending. They are only working when I am connected to WiFi. I did not have this problem

Questions

360

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