
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Closed
How to cancel spotify
Questions
•
Wireless Account
I've been trying to see my bill for two days and keep getting the same error: Error ID: BILLORCHESTRATOR_E400102. Can you please fix? This is annoying.
Questions
•
Wireless Billing
Accepted Solution
I have been having an issue making and receiving calls. The issue has been going on for months and I have talked with support and advanced support many times. About once a week my phone will not make or receive any calls. I get an error sometimes that says "Your phone's not registered o
Questions
•
Network Coverage
I understand that with prepaid accounts, I can text people overseas if my text message originates in the USA. What if I am traveling overseas and want to text someone who is in the country I am visiting. If I initiate a text while connected to WIFI, will I be charged for that text message?
Questions
•
Plans & Features
Accepted Solution
Is anyone else having an issue with the notice of dispute? I was told today to file a notice of dispute after paying for 26/30 months where I did a trade in to get the phone I have for free. I have now paid over $700 towards it due to the bill with nothing being done. Today the local store told me t
Questions
•
Wireless Billing
I'm out visiting family in Cheyenne, Wyoming. I've never had problems with my service in Raleigh, North Carolina. Since I've been here in Cheyenne, my internet speed is so slow that I can't even run a speed test. I checked the coverage map and Cheyenne does show 5G. I'm not looking for 5G speeds, bu
Questions
•
More AT&T PREPAID Discussions
I started with AT&T in January 2023. Now it is May and I still cannot get into my account to see my bill. I have had no less than 38 people from AT&T try and fix this problem to no avail. I have only in the last two weeks received a bill in the mail. Until that day, I had never seen a bill.
Questions
•
Wireless Account
I have literally spent over 10 hours on the phone trying to activate a hotspot SIM and have gotten nowhere. I've had several reps promise to call me back with no return calls, and have been kicked around to several departments with no progress. Mind you, I have been paying for the hotspot even thoug
Questions
•
Other Phones & Devices
My wife currently has an iPHONE 11 PROMAX. She had a Samsung S8 5 years ago. When I look in the account the S8 is still listed as her phone. How do you change this? She has had the iPHONE 11 for several years now and I don't understand how for all this time it's stayed the same. Thanks,
Questions
•
Phone & Device Upgrades
I have uploaded pictures of ID and me - but it never goes through -- I get a page about security etc which means nothing to me. I cannot believe I am trying to make a purchase and cannot do it. I am so frustrated. Chat bots are no help. A live agent sent me the link again and I repeated all t
Questions
•
Wireless Account
Hi! I've seen this issue multiple times in this forum without clear steps to resolution. I have also spent countless hours on the phone with the hotline and getting bounced between services, which is why i'm posting here. Please provide guidance in how to proceed next. Thanks! Problem: Every time
Questions
•
Online Account Access
Greetings, I have a at&t Iphone4 in good condition which is not being used, but "locked" i do believe, it was lost then returned by a good citizen a month or so later, and i was negotiating with the office of the president, and was able to get resolution on my account and get my account
Questions
•
Wireless Account
Accepted Solution
Official Solution
I have Samsung A71 5g and it has FM radio capabilities, i downloaded a 3rd party app since this has no built-in app. NextRadio seems doesn't work, i'm getting message "FM Radio is Unavailable"..."nextRadio doesn't have access to the FM radio receiver. I need help or any suggestions of any app that w
Questions
•
Tones, Games, Videos, More...
I spent hours today on the phone trying to get the bill credits corrected as AT&T is only giving me $9.73 when I have the below confirmation on my trade in in my order history. They're arguing that after inspection it was deemed to only qualify for $350 or so and are completely disregarding anyt
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Why do I have to wait for a code to be mailed to me to set up my att on my phone app
Questions
•
Online Account Access
Hi all, i did the galazy s23 tradein free phone program with an elegible tradein. so i sent the old phone on the account an s10. the box came with instructions on how to return the tradein phone, and i used the USPS pitney bowes label (i have a picture of the box and the label on it, and
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
I keep getting different answers from AT&T representatives. I will be traveling to Europe. If someone in the US wants to call me on my US mobile phone while I'm abroad, will they incur international fees? or any fees?I will have the International Day Pass but I don't know if that factors into the a
Questions
•
Wireless Billing
Last year, I had a postpaid wireless account that was created due to a system error. It took hours on the phone, and two store visits to cancel it. Now this cancelled account is causing several bugs while I navigate through the current deals. It looks like the system is trying to add a new line
Questions
•
Wireless Account
I checked the "donate to military" box. I didn't know until the final screen said my phone was donated. How do I cancel my trade in and redo it where the promotion still applies? I intentioned to apply the trade in to go towards the upgrade I got Thank you
Questions
•
Phone & Device Upgrades