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Why are prepaid plans different from contract?

Why can you not get a plan that doesn't get slowed downon prepaid? Also why is the amount of benefits less but cost more? Was considering AT&T until i noticed this, unless i am reading it wrong.

Questions

 • Plans & Features

43

3

0

recover phone number

I had a small business phone however I fell behind in payment. my line has been disconnected since Dec 6 . Am I able to recover my number 

Questions

 • Wireless Account

17

2

0

Active Armor

cannot get an active armor icon on any screen

Questions

 • Tones, Games, Videos, More...

10

1

0

Accepted Solution

Official Solution

Requesting a detailed bill from two 2 years ago for a court proceeding

I can see that one can access detailed bills up to 16 months online. However, I need to request a detailed bill from December of 2020,Is there a way that I can request a detailed bill from that time..I have looked at the online forums, and it does appear that there is a good deal of conflicting info

Questions

 • Wireless Account

28

2

0

Issues unlocking a sim

I have been informed by AT&T that I cannot unlock my sim card because I have an installment plan that still has 10 installments to run- AT&T offered to replace my device in May 2021 due to them no longer supporting my 3G device(not my fault), what they did not explain was that although they

Questions

 • Apple

43

8

0

Can I transfer my prepaid number to a postpay phone and it still be a prepaid account

I'm looking to upgrade my prepaid phone, but don't like any of the current prepaid phone at&t offers. If I purchased a new post pay phone from AT&T, could I use it with my existing prepaid account without changing to a post pay account?

Questions

 • Phone & Device Upgrades

27

3

0

AT&T never gave me trade-in credit

This whole program is insane. "Mail in your phone and we will give you $800 credit in three months." What an effing scam! I mailed my phone in back in July. It is now January. After multiple calls and hours on the line, I finally got a guy to confirm what I already knew: AT&T received my phone

Questions

 • Phone & Device Upgrades

37

7

New phone loses signal when switching towers

I’m trying this again since AT&T won’t talk to me like they said they would: I got a new phone about 6 months ago. Since then sometimes when I leave home I lose service. If I notice I can either reboot the phone or switch to Airplane Mode then back and I am fine - until next time.I have conta

Questions

 • Account & Usage

15

0

0

mms messaging

I can no longer send/receive mms texts or pictures. I checked to make sure I have the latest update. I've tried rebooting. I have an Alcatel 4052R.

Questions

 • Plans & Features

34

3

0

Device not registered to network

This morning (Sometime after 9:30 am) my phone quit getting texts or letting me make calls.)Same goes for my husband's phone. Both are giving us the device not registered to network error.I am not able to log into att.com to get support because the only options for 2 factor authentication are using

Questions

 • Wireless Account

45

6

0

Accepted Solution

How to port number out of AT&T

How does porting a number out of AT&T work? Do I need a PIN?  Where / how do I get a pin if needed?

Questions

 • Wireless Account

12K

7

0

AT&T took my phone and money

I was doing an upgrade, AT&T dropped the phone at my house with no return label or return box. I called several time to get said label, they finally sent me one (via email, don’t know what took them so long in the first place) then I sent the phone back, they kept the phone and never credited my

Questions

 • Wireless Billing

58

4

0

Closed

ATT cheating me out of my trade in reimbursement! I'm in Winston Salem, NC

After three months, AT&T suspended the reimbursement for my phone trade in. I was on the phone for two hours, finally ending up speaking to a fourth person at retention, customer loyalty dept.  From what I gather, they said that the phone I sent in did not have the "where's my iPhone" turn

Questions

 • Wireless Billing

45

4

0

Why is a message sometimes sent as a text instead of an imessage

Although I don't believe it is relevant, I have an iPhone 14 Max I have a contact who also has an iPhone and is logged as such in my contact list. When I try to send an iMessage, it sometimes goes as an iMessage and sometimes goes as a text message. Why is that?  As a text message, I don

Questions

 • Apple

23

2

0

Unlock ATT iPhone 7+

I've been using an iPhone 7+ (that I bought used) for about 5 years on Consumer Cellular's ATT network. I went to port the number to another carrier but the phone is locked by ATT. Consumer Cellular said they did not lock it as I brought the phone with me. How do I get ATT to unlock if I've never ha

Questions

 • Apple

41

7

0

About 5g coverage in my area.

When can I expect to have full 5g coverage and not just 5g data and 4g lte voice? Using two radios is draining my S22 Ultra's battery quicker than wifi by a significant amount.

Questions

 • Network Coverage

13

3

0

I need to get copies of my old voice and message logs for 7 years back.

Is it possible to get copies of my old cell phone records (voice calls & messages) from as far back as 2013? I did call ATT customer service and after a long hold overseas was told I only have access to my current reports (last 12 months). Does anyone know if it is possible to have ATT retrieve/

Questions

 • Wireless Account

39

7

0

Accepted Solution

Official Solution

Will a blocked call show on my bill

If I block my number will it show on my detail call log as an outgoing call and to what number I dialed.  If that caller has me blocked will it show on my bill that I dialed that number if I use *67 to call them

Questions

 • Account Features

15.3K

4

0

Possibly cancel

I have had nothing but issue's trying to activate phones..rude manager!!!!! Now today 4 calls I answered noone was speaking as if they were trying to get a call quota. Im am beyond upset and so disappointed with this company. It really upsets me..I have had covid almost 2 months also and i

Questions

 • Wireless Account

25

1

0

extra e-mail security

How do I add 2 factor Authentication to my Yahoo e-mail account? If that is not available in my area, what is my option for enhanced e-mail security? Thank you.

Questions

 • Account Features

25

1

0

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