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Loud Cell Tower Noise

The tower located on the new Thomas Len Estates development is emitting a loud high frequency noise. This location is off Thomas Len Rd in Azle, TX.

Questions

57

8

0

Data Roaming Charges w/ Data Roaming Off.

I've been overseas for four months with Data Roaming turned off the whole time, and yet I continue to get billed for tiny amounts of data roaming every day. Last month it added up to $9.97 in roaming (plus taxes & fees).

Questions

32

4

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Unlocking a phone gone wrong

We got a new phone and service plan with ATT in 2022. only had it for 1 month and had to cancel it.  ATT cancelled it on 12/12/22 and they would not let us return it.  They made us pay $291.65 to cancel the contract and pay off the phone.  We thought we would re-establish it at some

Questions

25

1

0

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Official Solution

Text messages from my wife's phone appearing on my phone

Both phones on same account. My wife's messages are appearing on my phone not addressed to me.

Questions

49

5

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Calls from AT&T customers will not route to our phone system -- all other carriers work

My company had an AT&T cell phone number which we ported into our VoIP system. Immediately upon doing so, we could no longer accept incoming calls on that number from AT&T customers nationwide.  All other carriers work perfectly fine.  As this number is the primary number our clie

Questions

524

8

0

Cell Booster

I live in an area where the ATT cell phone service is quite poor. I was just reading thru this article and it appears that ATT offers a cell signal booster: https://forums.att.com/conversations/other-phones-devices/cell-phone-booster/65a6d8e7906b2b288885e52e Currently I have a -114 dBm at home. The

Questions

27

4

0

Accepted Solution

Official Solution

unlocking my samsung phone i got a error network lock and need a MCK code

im trying to get my Samsung phone to work again. i was a AT&t customer and was switching to TMobile Should not have had to have it unlocked anyway it was paid for before I started service. However we requested a unlock on it like the instructions ask it was approved Somehow in the middle of all

Questions

5.5K

5

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Trade In Credit

I upgraded a phone on one of my 5 lines. I upgraded with a trade in credit for my old iPhone. The user of that line doesn’t like the new phone so I want to transfer my eSIM from my line to the new phone and use it. She will continue using her old phone. But her line won’t be cancelled. When talking

Questions

24

1

0

Accepted Solution

Official Solution

Closed

Old bills

I called in to get bills from 2019 & 2020. They told me they couldn’t do it that the only available was what I see on the website. I’m sure there is a way as it’s done with a court order all the time

Questions

150

12

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Visual Voicemail App not working

I have the new Samsung S24 Ultra 5G phone. Problem is I installed the ATT Visual Voicemail app, but cannot move past or continue beyond the first page of the app (frozen) to continue the installation. (see image below)   Have been back and forth with ATT support, ....installed,

Questions

45

3

0

Real Rate $40 More Than Quote

I decided to upgrade devices based on the current offer. I went into a store and the manager quoted new rate. A sales associate began to process the order. I asked after the sale was completed to confirm the mgr’s price. She said the mgr would have to do so and she left. I asked to have the mgr cal

Questions

26

3

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Google messaging app error 2

Yesterday all of a sudden today it prevents me from sending texts saying "Can't Send Message with AT&T ,Error 2" I have tried restarting it multiple times and cleared the cache yet still the same. Also I have an Samsung Galaxy S22

Questions

502

5

0

I am unable to text

My iPhone has recently stopped being able to text in anything other than iMessage unless the phone is connected to a Wi-Fi.

Questions

17

2

0

Closed

Trade in credit after transfer of billing responsibility (combine my wife's and my accounts)

My wife and I just joined ATT. However, we joined separately and have two different accounts. I was told we can combine our billing by transferring of billing responsibility after 30 days. I am wondering whether this will affect the trade in credit on our device? Say if I have a trade in credit, wi

Questions

882

11

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problem unlocking iphone 6s using self service on ATT website. Cannot complete transaction because of "payment installment issue"

I am trying to unlock my wife's old ATT 6s plus to repurpose. We have an active account but the 6s is no longer associated with the account.  When I attempt to use the self service request form, it will not allow me to complete the task because there allegedly is an issue with an payment of so

Questions

17

3

0

Voicemails changing from contact info to unknown

I just bought the IPhone 15 and noticed some voicemails that I had been saving are no longer attached to the contacts but state unknown with no number listed. Why would this happen and how do I get them back?  They were on the prior phone. 

Questions

822

13

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My phone

Hello At&t My phone is using at&t because I bought it from a repair shop in Canada. But I don't use At&t. So I was wondering if I can remove at&t from my phone. Thank you

Questions

26

3

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Sales Tax Refund NOT RECEIVED

On November 25th, my mom and I bought a Samsung Galaxy S23+ at an AT&T store. We paid a sales tax of $82.50 and had it shipped to our home because the phone wasn’t in stock at the store. We called the AT&T customer service center because it was stolen while being delivered. The agent said he

Questions

103

5

Accepted Solution

How do I cancel AT&T Wireless Business account???

TWO DAYS of trying .... still unable to reach a rep to cancel my multiple line Wireless Business account. Wait times are 60-90 minutes. When a rep actually answers, I am told they either do not have the "screen" necessary to cancel or that I need to speak with another department. As I am writing, I

Questions

24

1

Returned Phone Stolen and Changed

I made an upgrade from Iphone12 pro max to iphone 14 pro max. ATT sent me the phone and was told to send my old phone back. i sent my phone back witch was the iphone 12 pro max in the box and with the label they sent me with the 14 pro max. 2 weeks latter they sent me an email and mail me back a

Questions

926

44

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