Can I get a DM from anyone at ATT so I can provide some positive feedback for a specific employee?

In July of this year, I contacted AT&T online and informed the representative that my husband (a former Verizon customer) and myself (a current AT&T customer under my parent's account) would like new phones. I was specifically told that the EASIEST option was to purchase two new phones with temporar

Hello, I'm having a really bad experience with AT&T trying to figure out my situation. I have an existing account with 6 lines.  One of the lines is in a Military Suspension status. I wish to change the wireless plan for my account, but I can not seem to find anyone that assure me that

I was offered over the phone for a package with 125$ and when my bill came it was 596$ and i kept calling they say they could not find who made the offer and these charges are due, you keep calling and calling , they will through you from one guy to another, its a scam company

I canceled my wireless service less than 14 days of opening because I realized the agent told me multiple lies just to get me to sign up. Today, I received notice that my bill would be sent to collection. I had called earlier and was told by a customer service agent that the bill would be cancelled

I traded my iPhone 12 in for a ( free) iPhone 14 Pro. Meaning I pay nothing out of pocket.  Except I paid the taxes up front.  The installments cover the phone 100%  I have 31-36 installments left. But again it came to a free phone for trading in my 12 what happens if I want to upgr

Just letting you know that instead of upgrading with ATT, I am moving my family to Verizon today...this is due to the run around you gave me of dropped chats, phone transfers to nowhere, no one calling back...and literally after hours of my time invested, when I finally did get to talk to someone w

I am trying to make a claim. I went to an ATT store & they said they can't hep. So I tried to file a claim online & it keeps saying it can't complete caim. Then to resume I have to call them. I have twice & they keep saying different things. I need my phone. I pay for insurance for a rea

Calls are so low on my iphone I can't hear. Videos and music are fine.  It also works in the car.  I have tried all the suggested troubleshooting tips and nothing works.  Anyone solved this problem.

I was looking at acP to my

Old galaxy j3 stopped working no power so how can I transer pictures from old internal memory?

My port failed saying the zip code of my phone number and for the temporary number in my prepaid account are not same. I wasn’t told anything about it before paying 300 dollars. Temporary number ive been given is (Edited as per community guidelines). Number I want to port in is 607-xxx-xxxx.

I want to open a post paid account with AT&T online

I've been with At&t for over 10 years. I finally had to switch carriers to save money.  I had 3 phones on my account.  All were paid off.  At&t unlocked all my phones except my galaxy Note 10+.  I requested it to be unlocked and it has been in escalated advanced tech sup

My text usage detail is showing a number that I have absolutely not messaged. No one else has either. I do not recognize the number at all and this is first time it has shown up on my bill. When I seen the number I went to my phone to look at all my texts and the texts to this unknown number are not

When will this update be available on an unlocked ATT Samsung S23 Ultra? Please advise.  Thank you.

I have been having problems with my phone restarting in the most in opportune time. Why??

I bought an iPhone in Mexico, the equipment I want to unlock it to use it in Canada, which is where I am living and AT&T says that it does not recognize it to call me at the number 800.331.0500. But it's very complicated because the Spanish tape recorder asks me for a phone number or account, an

i ordered a new phone on a new service line, i did not receive confirmation email but i was charged and can not login to an account to track order because i don’t have one yet

I placed an order for an Apple Watch Ultra on Monday, September 19th 2022 online. The order was placed and I was charged the sales tax because I will be making installed payments. After submission of order, I got no email confirmation of order but a payment was debited from my bank account. There is