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BILLING

Has anyone else have their discount taken away? without warning, mind you!! They now are charging me 55 a line! I have called the last two nights trying to get this resolved, hung up on twice, and transfered to the loayalty department and was on hold for almost an HOUR!! Spectrum here I come! At&t y

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46

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Shared family account

How can I check my bill and messages and how much I have left

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28

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Missing trade in devices and fake promotions

I sent in my trade in devices this January and I was asked to wait 3 months to get the promotion however after 3 months waiting I was informed my 6 out of 7 devices were never received. I’ve been trying to figure out where my devices are but AT&T hasn’t helped. Additionally, while doing the trad

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34

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Old detailed usage reports

Why can’t anyone at customer service provide detailed usage reports > 16 months old?

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45

12

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Secure Family App not working on any devices

As soon as I open the ATT Secure Family app, I get a pop up message that states “unable to complete your request. Please, try again later”. This happens on all my devices.

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386

11

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sound on my iphone13 does not always work

I've reset my settings multiple times and sound sometimes starts working and then it stops again on texts and video reels.

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16

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I Want to file a complaint

I have been a customer since the days when it was Cingular wireless I have been overcharged for the last 16 months for insurance and support for $11.99. I already pay for a multi device insurance and support plan therefore my third device should not have had these charges on there I contacted custom

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228

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Intermittent Issues Receiving Calls

I have had an iPhone 15 Pro Max for about 8 months on AT&T. It has a Nashville area code. I’ve had to travel to Tampa for a family emergency and there seems to be an issue receiving some calls. A family member has the same phone on my AT&T plan that I’ve been testing alongside mine.  I

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28

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Prepaid customer upgrading from a phone with a physical SIM card to one that only accepts ESIM

I have a prepaid account for my child and recently upgraded the phone from an iphone XR to an iphone 14 (unlocked). The iphone 14 does not have a physical SIM card, it uses ESIM. How do I change the account over to the new phone without having to get a new phone number?

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50

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P sales tax exemption

How do I apply my sales tax exemption to my order?

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16

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Why do I have no methods of getting a verification code?

I switched to AT&T over a week ago, and I've been stuck at this screen trying to log in. There are no options to receive my verification code.

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34

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I am not getting verification codes for 2FA from anyone. Including United Airlines and Bank of America???!!! Just started today!

I am not getting verification codes for 2FA from anyone. Including United Airlines and Bank of America???!!!  Just started today! what is the setting as it is not in blocked callers or contacts.  I have reset device and reset service. New to Att, is this a common occurrence?

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40

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Copies of text activity from two years ago

I?m trying to get copies of text logs that are two years old sent to me. I had this done previously and paid $5 but now when I call they say they are not able to do this? Am I calling the wrong number?

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27

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Switch primary account

I am a new customer and just noticed that when the account got set up for me and my family of seven, the wrong number was made the primary for the account (one of the children's not numbers). I need to get that corrected but can't find where to go.

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19

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Upgrade

I am trying to upgrade my devices and it is stating that “something went wrong please call” the issue is that I do not want to call and talk to anyone I want to convenience of being able to handle business online without having to speak to customer service. What is the issue

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121

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My note 20 ultra not registering to network but its showing full signal in the top right corner

Note 20 ultra not registering to network have tried everything on the troubleshoot page... ive recently been using a backup device because my screen was broken so i had my screen fixed and put my sim card back it it did a software update and cant make or recieve phone calls or text messages sais pho

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748

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Lista Negra

Compre un Iphone 13 pro Max por ebay pero el telefono vino parece reportado en lista negra de AT&T, estoy teniendo problemas con eso porque no me levanta se?al en ninguna red. Habra solucion para eso?

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21

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I get wife's emails.

I had 2 email addresses with Yahoo for years. My address:  me@xxx .  My wife's is her@.xxx.   Now,  emails addressed to her come to my phone.  She gets a lot.  I am tired of forwarding all her stuff to her (I forward her emails to gerry@xxx and she gets them.) How can

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55

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I can't update my S23 to Android 14

I checked the setting and it says your phone is up to date but the current software version on my phone is Android 13

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50

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How to Leave a Review?

How do I leave a review for AT&T? I have had the WORST experience with them over the past year.

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110

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