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DO NOT DO A REPLACEMENT DEVICE WITH ASURION

Asurion/AT&T completely robbed me. I did a replacement device and returned my broken device and was charged the full price of $450 non returnable fee + $250 replacement fee for the phone that I DID RETURN. They opened up a case for me to file disputes after a customer service representative told

Questions

 • Apple

28

1

0

Closed

Billing discrepency

I signed up for this service at the beginning of December and got a bill in the mail saying it was going to cost $120 a month. With the first payment being due on Jan. 15th, a partial payment for November to December and a full payment due for December to January. I spent 3 hours talking with custom

Questions

 • Wireless Billing

90

19

0

Accepted Solution

Unlock New Surface duo

Hi, I got an surface duo from Amazon but when try to request unlock code from   https://www.att.com/deviceunlock/. It is saying We can't unlock this device for you because AT&T did not sell or activate it I am not able to reach att customer support, can some one please help? 

Questions

 • Android

37

2

0

Can't get past the first step on the unlock site

I've tried multiple times a day for the last week to request a unlock for my phone but I cannot get past the first step of the unlock site where all I did was enter my phone number before it saying "We're having technical issues right now. Please give us a few minutes to sort it out, and then try ag

Questions

 • Other Phones & Devices

24

2

0

Fraud Canceled my Account

How can the Fraud department just cancel peoples account without any notice. I can see suspending the line post notification to the customer if a response is not met after a certain amount of time, but to just cancel it and take my lines we ported over is ridiculous! We need help here!

Questions

 • Wireless Account

21

0

0

How to pause my prepaid account for over 3 months without it expiring?

I’m currently an international student studying in the states. I will be going back home in the summer for over 90 days but I don’t want my number to get expired. If I add money into my account, is there any way for me to not get charged during that 3 months period?

Questions

 • More AT&T PREPAID Discussions

19

1

0

International Day Pass charges.

even after turning off cellular data and roaming I am still getting $10.00 charged every day. I can not turn off Wi-Fi Assist  in my Iphone to make sure my phone does not turn  data and roaming on automatic. this is to avoid $10.00/day fee.Please send me information for turning Wi-Fi Assi

Questions

 • Apple

29

3

Accepted Solution

How unlock my phone

Hi my name is Anton, i was buy iphone in ebay and deliver to Ukraine(i live in Ukaine). When pakege come i test my new phone and understand they locked for carrier. Seller tell me that all top and iphone is unlocked the few days but nothing is happiness. I dont know what i whant to do any informatio

Questions

 • Apple

32

3

0

We can't unlock this device because we can't locate it in our database of devices sold by AT&T.

I bought an iPhone 12 mini on ebay, I checked it is clean and already paid off, and I asked customer service if the device can be unlock. But why is this displayed, how can I unlock it?

Questions

 • Apple

44

1

0

Accepted Solution

Official Solution

Unlock Device

Not a att customer but my phone is locked to there network

Questions

 • More AT&T PREPAID Discussions

89

1

0

Lock sim

Hi good evening i have some request🙏 can i request for device unlock my device is lock and i tried to unlock it but it’s not working it says have payment balance issue but i buy my phone second hand and i don’t know what im gonna do to this iphone i have to use this for my class please help😩

Questions

 • Apple

21

1

0

Accepted Solution

Official Solution

Network unlock

The network on my phone is locked how do I unlock it

Questions

 • Android

480

3

Accepted Solution

Official Solution

Transfer from family plans

Husband & I our both on our separate families plans, we want to get off our families and create our own together, was told in store to call the 611 and be released from our plans and then the 611 will call us to set up but I’m not understanding how it’s going to put me and my husband on the same

Questions

 • Wireless Account

50

1

0

Accepted Solution

No phone service

Hello I'm wondering if my phone has been disconnected. If so how much is the bill

Questions

 • Wireless Account

15

1

0

USPS lost phones, AT&T wants to charge me

Today I received "Your device BBA APL IPH 12P 256GB GLD was not received by 01/26/23. You will see a charge of $550.00 balance owed on the device on your next wireless bill. If the device has been returned, please contact us at 800.331.0500. Thanks for choosing AT&T." I have two of these messag

Questions

 • Wireless Billing

40

4

0

has anyone else gotten screwed with the trade in phone deals?

I traded in two Samsung phones, Ultra 20 and Ultra Note... used the ATT shipping label back on November 2nd... ATT says they didn't receive the phones and they are charging me for the two Pixels i traded for! it was THEIR shipping label! Not my responsibility once I hand them over at the Post Office

Questions

 • Wireless Billing

148

24

Can't Send Text or Images

Ever since 1/7/23 I have been unable to send text or SMS/MMS messages. I can however received them.  I have run anti-virus and cleanup with no resolution.  HELP!!! Samsung S22 only 4 months old.

Questions

 • Samsung

37

2

0

Closed

Loyalty Management Refund

I have tried since November of 2022 to resolve a charge placed on my account. I have been a loyal AT&T customer for 20 years. This is insane, I have spoken and hung up on by no less than 15 Representatives and or Management. I have spent right at 20 hours on the phone in the last 5 days. And wa

Questions

 • Wireless Account

30

3

0

Usage Details

How can I disable access to viewing text and call logs when you log in online? I’ve called support and gone into a store and nobody knows how to do this. There’s no way that I could be the only person who doesn’t want all their data readily available for others. This is a very concerning safety is

Questions

 • Online Account Access

37

1

0

Accepted Solution

Official Solution

Is my Note 8 unlocked already?

I bought the pho e and it's supposed to be unlocked but my Verizon sim which is on and active won't work

Questions

 • Samsung

43

6

0

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