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review

Hello, I just wanted to make a review so that people actually know how At&t is before switching to them. We had the absolute worst experience with them. First we try to have Wifi installed but the service tech never showed up on the scheduled day to install it, but for some reason they were able

Questions

75

1

Can I move an AT&T Next plan from one line to another?

We have 3 phone lines with AT&T. When I upgraded to my new phone it was attached to my wife’s phone line. If I cancel my wife’s phone line can the Next monthly bill for my phone be moved to my phone number so I can keep paying it or will I be required to pay the total amount on my next billing

Questions

6.3K

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How do you file a formal complaint on an AT&T Customer Service Representative?

I called the CS phone number and the AT&T representative was awful. She refused to transfer me to a supervisor

Questions

6.3K

13

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International plan

Does the internet speed goes down if you use certain amount of data in one day while you are abroad using international day pass?

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17

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Internet on LOT Secomea router

Hi I'm having trouble configuring the internet on a Secomea router. I have a data card and I can't connect it to the GSM network. I've tried with several APNs and they never connect to the GSM network. I tried to test sending an SMS message and it doesn't send either. What will be the problem? Tha

Questions

31

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AT&T won’t honor free earbuds with S24 Ultra promo

After doing some research online, we went into a store to make the switch to AT&T. I asked the salesman about the earbuds promo and showed him the webpage. He said he didn’t have that promo in his system but to try calling customer service and they could add it. Went to another location, same de

Questions

96

1

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ATT Bait and Switch to get seniors to upgrade their phones

We weren't really interested in upgrading our phones, especially not my husband and this can be verified in our decades old account with ATT, but we kept getting bombarded with messages from AT&T and especially by the ATT sales people every time we walked into Sams Club. On November 14 we walk

Questions

162

19

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Has anyone else had AT&T flag their cell number as SPAM because of the amount of multimedia used?

I'm on an elite unlimited data plan and can no longer send group texts, voice messages or pictures between about 25 friends, family and parents that I provide daycare for. Supposedly the amount of multimedia I use caused the AT&T system to think it is SPAM. There is no overriding it and I must w

Questions

241

13

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Official Solution

How to get PUK number

I can?t find where to go to get PUK. I go to account overview. I do not see next steps as the directions were given.

Questions

22

1

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Wrong names on callers

I switched to AT&T from a different carrier 1 month ago. I own the account and all the other members of the account names come up as me with their actual cell phone numbers on the iPhone, EXCEPT for the one family member who has a Samsung phone: her name and number are correctly displayed. The s

Questions

735

7

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Not receiving SMS messages from overseas

I am planning a trip to Finland this summer. Several services have tried to send me sms messages. I have not received a single message from any of them. I doubt it matters, but I have a moto g stylus 5g (20222).

Questions

40

7

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trade-in credit

In September we traded 4 phones in for new ones. None of them received the correct credit for the promotion that was available.  I've spent over 24 hours on 10+ different calls trying to fix the problem.  3 out of 4 are now correct.  The issue is the phone that is being credited hasn

Questions

84

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ATT Lost my trade in!Scam & Fraud!

I see from finding this and other forums that this is an ongoing issue with alot of people. ATT I have been chatting and talking to for over 4 months now about my trade in.I was sent the packaging and label to shop my trade in February.I did that and even called to confirm.In March I was told they r

Questions

37

1

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My pixel 6 turned into an Alcatel in the trade in process

What mojo is this? I sent in a pixel 6 on Feb 5, got two trade in credits, and then found out it magically turned into an Alcatel! I never even owned an Alcatel! Att told me there’s nothing they can do. I mean, I could call ups or usps who handled the package after I packed it (and what, accuse the

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24

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AT&T Asurion is a SCAM

I used Asurion insurance to get a new phone back in June. They shipped me the new phone and gave me a box and return label to ship back my broken phone. I dropped off my broken phone package at USPS and they gave me a receipt. 4 months later in October, I get a $350 bill from AT&T because they s

Questions

1.6K

22

Accepted Solution

Amount owed

Is It possible to know how much is left to pay off on a phone bought online. If yes, who ?

Questions

104

2

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Text logs

On of my lines, the text log on the app is not showing any outgoing texts and some incoming as well. My husband and I both have iPhones and use iMessage. Mine are showing in the text logs and his are not. So I don’t think it has anything to do with that. Is there another reason these aren’t showing

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23

1

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Government phones

How can I still keep my government phone going

Questions

29

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Free galaxy bud fe’s

I recently purchased a s24 ultra with a qualified plan and didn’t see the promotion for free galaxy buds until after I finished the purchase, can I still claim my free pair somehow?

Questions

80

1

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Changes to AT&T unlimited plans & canceling service

I recently saw this article that talks about the price increase to the unlimited wireless plans. https://www.att.com/support/article/wireless/000098770 The article mentions that I can cancel my service because of the price changes and if I have an installment plan on my phone I can simply turn in

Questions

404

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