This is the second time this had happened where I go to a store, get an phone upgrade on a monthly plan, specifically say no insurance, yet on my next bill I see insurance added. It seems to me that this is something AT&T management is pushing on store employees to do for extra profits but obvi

has anybody else been refused their trade-in credit by ATT Wireless? They refused to give me my credit saying I returned my cell phone late which is a lie. And they keep my cell phone. let me know. my previous post was deleted by att.

I am trying to upload my id to the link provided and all I get is a spinning circle, for over 10 minutes now. Tried opening the link again with the same results.

I purchased a refurbished Surface Duo from a reputable company online and requested an unlock code from AT&T. It has been denied twice without explanation, simply saying that there isn't enough information.  I phoned support and while they were friendly they explained they could not do an

Someone reported my son's phone stolen when it wasn't. I reactivated the phone when ATT shut it down -the status was "suspended/stolen." I walked into ATT to prove that we have possession of the phone and they restored it. The phone disconnected 2 days after I called customer service and they launch

I’ve been resisting getting a new iPhone because I really prefer keeping a physical SIM, but since Apple doesn’t seem to want to provide new phones with physical SIM slots (at least in the U.S., they do in other countries. Thanks Tim Cook!), it’s time to make the leap.  According to Apple, you

Is the new iphone available in store as of 22 September ?

My old SIM card became defective and today I picked up a new SIM card at the AT&T store. Now the car is asking me to configure the APN for the card/car. AT&T sent me to my car dealer who showed me the manual where it says this can only be done by the service provider. Tech support also sent

I submit the IMEI 355134281277358 to att.com/device unlock and the email response is to use the device unlock app. There is no unlock app on the phone. When I searched with Google, I found an AT&T DeviceUnlock application, but it will not install, it says that the device is not supported.

​I recently bought the S22 Ultra under the impression I was going to receive a $800 credit. I sent my old device in and got an email saying it was received by the warehouse. After a couple month of not seeing the credit I called support and they informed me that the activation lock was still on and

How do I send a compliment for a specific individual for superb customer service?

I was given Reference # CM20230830-157024544. My recent auto draft by ATT was for an amount less $121.19. I assumed this is because the credit was being provided - but the $121.19 is now showing as a past due balance. The charges stemmed from trying to connect an apple watch to my account. It would

In May 2022 I upgraded my phone using the free Samsung with trade-in on 2 different lines. I have never received those credits.  When does that happen?

how can i get a list of call i received or made this last billing period. why does your system make this so difficult?

My wife and I visited an AT&T store last night to change her account type and pre-order a new iPhone. Long story short, the account was suspended due to suspected fraud. I've tried calling the fraud dept but I'm getting nowhere. Can someone please contact me? My wife uses the number for her busi

Why is there no data icon on my Samsung galaxy s10 when I swipe down and what can be the solution for it

Why do I only get 4glte when I use to get 5G nothing changed on my end. My other phone gets 5G why don't both get 5G.

We have a cellular repeater system in our manufacturing plant that can not achieve sufficient bandwidth for cellular communication within the facility. It has been explained to me that the reason for this is that the 2 nearby AT&T cell towers can not handle it when we turn the signal gain up hig

Back in July I completely changed carriers from TMobile to ATT. At the time I signed up, there was a Trade-In Promotion. My husband and I both had the Samsung S21+ 5G phones. We were going to trade in the phones, upgrade to iPhone 14 Pro Max and get an 800 dollar credit applied to our phone lines br

Around 6 month ago. I saw that AT&T had a deal where you can trade in a good Galaxy pone for the brand new Galaxy S23 ULTRA. So i took my galaxy S20 that I got from AT&T and went to a corporate store. The manager checked it and deemed it eligible for the deal, he proceeded to take my old pho