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Two charges appear for same item

purchased a new phone, otterbox case, etc. And the charge appears twice to my debit card

Questions

19

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Cancel Prepaid Sim Cards

Hi,  I recently traveled to USA and purchased 2x AT&T pre paid sim cards.  I have since left the USA and returned to Australia. AT&T continues to debit money out of my account despite the sim cards not being in use.  I wish to have these sim cards cancelled immediately and have the money refunded

Questions

29

3

0

Accepted Solution

Unlock my mobile phone

idon'tanything about the account, because the phone bought from anther one.Mobile phone'simei:three hundred fifty trillion three hundred eighty-seven billion seven hundred fifty-one million seven hundred fifty-two thousand eight hundred forty-eightI could use this mobile phone when I was in the Unit

Questions

45

2

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AT&T trade in program

I went to the AT&T store on Sunday and upgraded my phone and paid all the necessary fees. Phone was shipped but the carrier (AT&T) kept requesting the item baxk while it was on delivery route. I called customer service and there is nothing they can do. I have to wait until the item is now sc

Questions

34

6

Phone reported stolen but is not stolen

My phone was reported stolen but was not stolen. I tried to add data plan to my phone and device said reported as stolen. How can I fix this ?

Questions

15

2

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Payment arrangements

I currently have a payment arrangement for 2/23 I also have current balance for the new cycle. If I make partial payment, will this go towards to the payment arrangement or to the new cycle balance?

Questions

18

1

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Accepted Solution

SSTNC-002: We've already registered your response for this phone number.

Placed on order over the phone yesterday and when I check on shipping status I am being asked to review Terms and Conditions. However, when attempting to review them, I get an error stating: SSTNC-002: We've already registered your response for this phone number. the rep said they completed th

Questions

175

4

0

Accepted Solution

USB C to 3.5mm audio adapter

For over a year now my family and I have been using these adapters to allow us to connect wired headsets to our four S23+ phones and to two of our cars that don't have Bluetooth but do have aux jacks. In the span of two days, two of our phones have lost the ability to transmit audio through our USB

Questions

44

4

0

SIM card stopped connecting/working

I have iPhone 13 Pro that has been working fine until a couple of days ago. I started getting messages saying "No SIM card" and it will no longer connect to AT&T wireless.  I haven't been out of the country or done anything to mess up the settings.  I've watched a couple of YouTube vi

Questions

37

1

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Unlock iPhone 15 Pro Max

Hello, I am interested in contacting someone who works directly at AT&T because I just bought an iPhone 15 Pro Max and I want to unlock it for all companies and consult something with someone who works directly at AT&T, please.

Questions

26

8

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Suddenly no 5G coverage at home anymore

I have been with AT&T for almost a month and have been getting 5G at home which is why I switched to AT&T from Verizon (I live in rural area). I do a prepaid unlimited data plan.  I’ve had ZERO problems with reception at home.  I get 5G full bars everywhere on my farm.  And t

Questions

359

8

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Accepted Solution

AT&T fraudulent insurance sale and the worst customer service

My new 15 iPhone pro max was stolen 3 days after I had purchased it. Distraught, I called At&t to see if there was anything I could do. I was told that since I had just bought my iPhone that I was in the grace period to still buy insurance to cover for my stolen phone even though I would be buy

Questions

29

2

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Deceptive Door to Door Sales in Boise Idaho

@ATTHelp I am in Boise Idaho and recently switched due to a local promo through a door-door rep, Grace something. The promo was to trade in our old phones for a new iPhone 15 and reduce our expenses vs our Verizon bill.  the phones were returned and we were just notified that the exchange amou

Questions

27

5

0

Accepted Solution

Unhappy with AT& T, I left them

After years of being with another carrier, I met an AT& T sales rep at a professional gathering who offered to help me with a new phone, switch my services, and in an email promised me a monthly rate lower than what I was paying at the time. I agreed to this.  After a month of trying to ge

Questions

145

20

Accepted Solution

Official Solution

Keep Phone # of AT&T Prepaid & transfer with 3 additional lines with eligible military discount

I current have an AT&T prepaid #. I want to convert and add my 3 grandkids, also have AT&T through their Mon's plan, with military/veteran discount. I am going through a vicious loop with no help but I have only 14 days to set up an account or my discount is lost?

Questions

42

6

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AT&T Fraud Email ENDLESS LOOP

So I find out someone opened a fraud case under my name . . .  I file a  fraud claim report, send a police report.  Now AT&T sends me an email addressed to SOMEBODY ELSE with a different account number/reference case number saying that  "You didn't submit these documents"&nbs

Questions

23

1

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eSIM activation concern

Hey everyone, I'm a bit concerned about something that happened with my iPhone recently, and I was hoping to get some advice. So, I live in Thailand and have never signed up for AT&T service before. But out of the blue, I started getting these prompts to activate an eSIM from AT&T on my pho

Questions

31

1

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Airtel international services not working

I have Iphone 15 pro and I recharged airtel sim on my phone it connects to AT&T but I am unable to make any calls or connect to internet i have tried reseting the network 

Questions

17

1

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Is Spotify included or discounted with any AT&T unlimited plan?

Has anyone ever seen a promotion where Spotify is / was included or discounted with any AT&T unlimited plan? I was reading through Spotify’s Family Premium Terms and Conditions page and came across a section titled “AT&T Unlimited Plan Users” which had all the usual legal Bla-Bla-Bla but no

Questions

16

1

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Numbersync on Galaxy A9+ 5G tablet

Has anyone been able to use Numbersync on a Galaxy A9+ 5G tablet? I'm getting conflicting answers on whether it should work.

Questions

64

12

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