I converted my prepaid AT&T phone number to the wireless plan I am using now in an AT&T store. Something strange then happens. I cannot log in my account thru mobile app, even if I have reset my password for many times, I will always meet the case shown in following image at the end of this

I currently have a prepaid account with AT&T and my cellphone service is not working. I am not able to make or recieve calls. I need to check the status of my service.

My phone is at another location I forgot the PIN number so I need to get the pin deleted

I’d like to suspend my teens phone service at night to avoid him waking up the entire house w his phone calls at all hours but turn it back on during the day, is that possible?

Hi, I recently deleted an old voicemail I set in the past-I set it when I was very young and had trouble deleting. I was finally able to delete it but I wish I saved a copy of it before deleting it. Is there a way to retrieve a copy of my old voicemail?

I am soooooo frustrated and and angry. I have an issue with an incorrect phone trade-in credit. I spent my entire Saturday on the phone and on chat with multiple reps NOT one could help me with my issue. Was told multiple times that the issue needed to be escalated to a higher level and then found m

I had an iPhone X ES Max. About six months ago, I started having a problem in that I was no longer receiving text messages from short numbers with verification codes to access bank accounts and other services.  I used to be able to get these codes all the time, but all of a sudden, it was like

I wanted to say thank you for the service that Joshua Webber provided for me today (9/30/23). He was supportive, understanding, knowledgable, and did a great job. Thank you Joshua

Long story short, I have invested around 8 hours or so trying to become an AT&T wireless customer and because I share a name with my father and grandfather, I cannot be verified and complete the order. During the order process in-store for new phone, phone number porting, etc there is a step

Hi I have phone locked by At&t already I bought  by Walmart stores flex policy  I used phone 60 days sim prepaid  I submitted request unlock still give this proplem  you can help to unlock phone 

I can't access myvehicle account with my PC. Tried different browser with same effect. Web site doesn't recognize email address. It works on iPhone. What am I missing?

Need a new sim the other one has been stolen.

I spent hours today on the phone trying to get the bill credits corrected as AT&T is only giving me $9.73 when I have the below confirmation on my trade in in my order history. They're arguing that after inspection it was deemed to only qualify for $350 or so and are completely disregarding anyt

I would like to recover all of my voicemails from this number (Edited as per community guidelines) from the past year and 8 months.

Did you just order a new device or trade-in your old device through our online process?   Find everything you need to know about your order or return on the order status page. (Note: If you initiated your trade-in in store or through an AT&T representative, you can check your trade-in stat

I just switched to AT&T today on an iPhone 14 and I am not able to receive verification texts for any apps. I can receive all other sms texts with no issue. This problem persists across all apps that require verification codes. I’ve restarted my phone, verified my blocked list and turned off and

Asurion is undoubtedly one the most fraudulent companies I've ever crossed. We had business lines with AT&T and used Asurion insurance. Got the new device no problem. Sent back old (broken) phone with provided packing slip and followed as instructed. We were then later charged a 1,500.00 non-ret

Bought phone brand new and it was locked. Was told at at&t store that it would unlock automatically after 60 days, has been over 60 days and still will not unlock. Even put in a unlock request and it was denied. What am I supposed to do?

Try to connect Apple Watch thru the app and it’s says “we can’t turn on device syncing for your account type”, I pay 65$ unlimited data plan

I recently started noticing that whenever I message one person and they say their phone “died” my iMessages turn green and I can’t leave a voicemail. Messages says, the wireless person you are calling is not available, message 1US01LV