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How do I find the location identification #?

Questions

 • Apple

21

2

0

Is "Your AT&T account still has a balance due" a scam?

Just got email from "AT&T Account Management" <[email scrubbed]> that implies that I still own some money (even I the account set up to do it automatically). The email has link to pay online or make call to 800-288-2020. Is it a scam? I would discard this e-mail as a fraud but it has some

Questions

 • Wireless Account

130

11

0

Can't make/receive calls , Or use internet but can text

I just bought this phone on 06/10 brand new from the store. I got a Motorola Moto G Play. My internet doesn't work and neither do incoming/outgoing calls, but I can send and receive text messages.. I went to put in the MMI code for Cal forwarding.. and got Network error or wrong MMI entered..&nb

Questions

 • Android

483

3

0

Closed

ACP phone program

I have q Link wireless on my phone which is ACP government phone I'm disabled I'm on food stamps but the phone don't work in my new house I need to get a different one I'm hoping that yours has service where I live can we see if it does

Questions

 • Samsung

18

1

0

Closed

ACP program

I've got qlink wireless on my phone and it doesn't work where I just moved to I need a new ACP program phone I'm disabled can you help me

Questions

 • Samsung

13

1

0

ATT CUSTOMER SERVICE IS HORRIBLE

After 6.5 hours on the phone to correct a port over mistake THEY made, no resolution!! My fiancée has a phone w no service for 2 days because of ATT error. The amount of disrespect I experienced is gross. I have names and time stamps. I will be filing BBB and FCC complaints. Customer for years over

Questions

 • Wireless Account

42

4

0

Vmail

Same issue as other person. Visual vmail not working after most recent update to software.

Questions

 • Android

23

1

0

Accepted Solution

Official Solution

When will I receive my trade in credits?

I traded in my iPhone for 800$ value for an iPhone 14 pro my first bill is charging me full price for the installment plan on the 14! so when I receive the credits will I now be charged 3$ a month for the installment since I paid full price for the plan ? I don’t wanna be scammed and have my m

Questions

 • Wireless Billing

110

9

0

ACP program

I have qlink wireless on this phone and I just moved to plover Wisconsin and the phone don't work here I need to get a new ACP phone I'm disabled I'm on disability and food stamps and I need to get the phone as soon as possible can you help me please

Questions

 • Samsung

14

0

0

Accepted Solution

Official Solution

Live in Canada for 2 years no problem?

I'm an American temporarily working in Canada and I don't want to change phone numbers but the canadian providers can't transfer a US number. Verizon is going to kick me off their service once the first 3 months are up because I spend the majority of my time here. I read online that the ATT prepaid

Questions

 • Network Coverage

366

9

0

Lost warranty return phones

This is a very very long story. I traded in an old galaxy for the S22 in April 2022. I didn't activate the phone until may and in June I started having a lot of problems with it. I call ATT and they did a warranty exchange for me. I received the new phone in a box with a paper inside that had the t

Questions

 • Wireless Billing

30

2

0

Customer service

How do I leave a negative review about an associate? I was disconnected from a great employee and then got a different one who refused to transfer my call to IT and when I asked for a manager she said… “why so management can tell you the exact same thing I did?” And refused to give me her name. Whil

Questions

 • Phone & Device Upgrades

27

2

0

Sign in issues

My online account, won't let me sign in!!

Questions

 • Wireless Account

17

1

0

Frauf

I became aware of the additional line on or around May2022. After calling several weeks thereafter, I was informed by a customer service representative that I would be reimbursed since I did not authorize the additional line or charges in the first place. She also stated that she would cancel the li

Questions

 • Wireless Billing

34

9

0

Accepted Solution

Official Solution

Data in Canada and Mexico

If I travel from the US to Mexico or Canada, does my 15GB data plan also travel with me. I know the text and talk does, but what about data use? Thanks

Questions

 • Plans & Features

35

1

0

I'm unable to view my wireless bill

Every time I log in online or the app I'm always sent to Directv. Unfortunately my bills are linked.

Questions

 • Wireless Account

14

1

0

Accepted Solution

Official Solution

International Day Pass - Am I charged for incoming unanswered calls?

Just preparing for an upcoming international trip. I know inbound text messages are free, and I can turn off data roaming to avoid day pass charges, but I'm unclear how it works for incoming calls. If I get a call and I don't answer it (a robocall for instance) does that activate the day pass for t

Questions

 • Account Features

1.9K

5

0

How do I activate this phone!

I bought this att phone long story short I can't seem to get it activated

Questions

 • Account & Usage

39

3

0

unlock surface duo

I am in other country and bought a AT&T locked surface duo mobile phone from AMAZON. I want to unlock it thru https://www.att.com/deviceunlock/ but it was failed . Due to I don't have a AT&T mobile no. Anyone can help?

Questions

 • Android

26

2

0

Management at ATT store , Tri county location . Cincinnati , OH

I recently purchased a phone from this store , and the employee who sold me the phone made the mistake of giving me a new phone while always allowing me to keep my old phone . They called a day later I guess when they recognized the mistake and told me I would have to return my old phone . I made it

Questions

 • Phone & Device Upgrades

60

11

0

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