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User ID is locked for weeks

I converted my prepaid AT&T phone number to the wireless plan I am using now in an AT&T store. Something strange then happens. I cannot log in my account thru mobile app, even if I have reset my password for many times, I will always meet the case shown in following image at the end of this

Questions

18

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Prepaid account not able to make or receive calls

I currently have a prepaid account with AT&T and my cellphone service is not working. I am not able to make or recieve calls. I need to check the status of my service.

Questions

22

2

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I want my voicemail deleted so I can access my messages from another phone

My phone is at another location I forgot the PIN number so I need to get the pin deleted

Questions

13

4

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Accepted Solution

Suspend Phone Service

I’d like to suspend my teens phone service at night to avoid him waking up the entire house w his phone calls at all hours but turn it back on during the day, is that possible?

Questions

18

4

0

Retrieving a Recording of an Old Voicemail

Hi, I recently deleted an old voicemail I set in the past-I set it when I was very young and had trouble deleting. I was finally able to delete it but I wish I saved a copy of it before deleting it. Is there a way to retrieve a copy of my old voicemail?

Questions

19

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NO HELP for Trade in issue

I am soooooo frustrated and and angry. I have an issue with an incorrect phone trade-in credit. I spent my entire Saturday on the phone and on chat with multiple reps NOT one could help me with my issue. Was told multiple times that the issue needed to be escalated to a higher level and then found m

Questions

29

6

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Can't receive short code texts

I had an iPhone X ES Max. About six months ago, I started having a problem in that I was no longer receiving text messages from short numbers with verification codes to access bank accounts and other services.  I used to be able to get these codes all the time, but all of a sudden, it was like

Questions

21

7

Amazing Service

I wanted to say thank you for the service that Joshua Webber provided for me today (9/30/23). He was supportive, understanding, knowledgable, and did a great job. Thank you Joshua

Questions

10

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Accepted Solution

Official Solution

Unable to become a customer because AT&T cannot verify identity.

Long story short, I have invested around 8 hours or so trying to become an AT&T wireless customer and because I share a name with my father and grandfather, I cannot be verified and complete the order. During the order process in-store for new phone, phone number porting, etc there is a step

Questions

1.6K

19

We can't unlock this device because we can’t locate it in our database of devices sold by AT&T. Please call us

Hi I have phone locked by At&t already I bought  by Walmart stores flex policy  I used phone 60 days sim prepaid  I submitted request unlock still give this proplem  you can help to unlock phone 

Questions

27

5

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Accepted Solution

Can't access myvehicle.att.com with PC

I can't access myvehicle account with my PC. Tried different browser with same effect. Web site doesn't recognize email address. It works on iPhone. What am I missing?

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7

1

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Sim

Need a new sim the other one has been stolen.

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14

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AT&T not honoring trade in value

I spent hours today on the phone trying to get the bill credits corrected as AT&T is only giving me $9.73 when I have the below confirmation on my trade in in my order history. They're arguing that after inspection it was deemed to only qualify for $350 or so and are completely disregarding anyt

Questions

104

4

0

Accepted Solution

voicemail

I would like to recover all of my voicemails from this number (Edited as per community guidelines) from the past year and 8 months.

Questions

18

2

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Accepted Solution

Official Solution

Closed

Check order or trade-in return status

Did you just order a new device or trade-in your old device through our online process?   Find everything you need to know about your order or return on the order status page. (Note: If you initiated your trade-in in store or through an AT&T representative, you can check your trade-in stat

Questions

40.5K

66

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Verification code texts are not coming through

I just switched to AT&T today on an iPhone 14 and I am not able to receive verification texts for any apps. I can receive all other sms texts with no issue. This problem persists across all apps that require verification codes. I’ve restarted my phone, verified my blocked list and turned off and

Questions

2.5K

13

0

Closed

Asurion

Asurion is undoubtedly one the most fraudulent companies I've ever crossed. We had business lines with AT&T and used Asurion insurance. Got the new device no problem. Sent back old (broken) phone with provided packing slip and followed as instructed. We were then later charged a 1,500.00 non-ret

Questions

1.1K

18

Unlocking phone

Bought phone brand new and it was locked. Was told at at&t store that it would unlock automatically after 60 days, has been over 60 days and still will not unlock. Even put in a unlock request and it was denied. What am I supposed to do?

Questions

17

1

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Apple Watch Series 7 not connecting

Try to connect Apple Watch thru the app and it’s says “we can’t turn on device syncing for your account type”, I pay 65$ unlimited data plan

Questions

8

2

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Issues with messages and voicemail

I recently started noticing that whenever I message one person and they say their phone “died” my iMessages turn green and I can’t leave a voicemail. Messages says, the wireless person you are calling is not available, message 1US01LV

Questions

9

1

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