Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (203.4K)

Activity

Accepted Solution

I'm stuck and I can't find my way out - PREPAID PLAN

I purchased a new phone on ATT website over black Monday a few days ago. Provided the transfer pin that Verizon gave me so I could keep my number.  Signed up for the $65 per month ($50 with autopay discount) plan.  Provided all that information.  Received the phone.  Activated i

Questions

 • More AT&T PREPAID Discussions

73

15

0

Accepted Solution

Official Solution

Closed

Lost My Promotion Due to Paying My Device Off.

I bought a new Samsung Note 10+ and received a $950 promo if I put it on installment. $31.67/mo bill credits over 30 months. Last month I decided to pay off the device in order to unlock it. Now, AT&T took away my monthly credit. Can someone help me? Is this going end up costing me the amount of the

Questions

 • Wireless Billing

1.9K

7

0

Weak cellular reception

The cellular coverage in my area is good, but I live in a brick home and the signal is very unstable inside. What can I do to improve my cellular reception?

Questions

 • AT&T Cell Booster

22

2

0

Another request for carrier visibility / carrier reveal on iPad mini 6th Gen

I’d like to submit a request for carrier visibility so I can view and select another cellular providers on my iPad mini 6th Gen. Right now the only option available is AT&T for eSIM. - This is not the same as device unlocking. The iPad is already SIM unlocked, it is the eSIM that is sh

Questions

 • Apple

17

1

0

AT&T please need help

we can't unlock this device for you because we didn't sell or activate it. I want resolve about this message ?

Questions

 • Account Features

26

5

0

Closed

Alaskan trip

Planning to go to Alaska. While there I will be in Anchorage, Denali, Skagway, Juneau, Ketchikan and Vancouver. Will I have voice and data service. I have a shar d data plan and never run out.

Questions

 • Network Coverage

1.8K

2

0

Warranty exchange charges

It's past the 10 day warranty exchange period but only because the screen bubbled up on Z Flip after only 2 months. It was so bad I could not navigate the screen. I wanted to make sure all my personal data was erased before I sent it back. But because it's past the time frame, they are charging me 1

Questions

 • Samsung

28

5

0

Can I pay my bill late?

Unexpectedly the deductible for my replacement phone didn't show up till now and I thought I had paid it back when I ordered the replacement but I no longer have that bank, I'm with a different bank now so I can't see the bank statements, and ATT says they can't find the charge. Can I pay part of my

Questions

 • Wireless Billing

19

2

0

Why has my S9+ suddenly started asking me for a password when I try try access voicemail??!

Why would my Galaxy S9+ suddenly have begun asking me for a password when I need to access voicemail.?? Infuriating since I have never set up a password and have had this phone for over two years!!

Questions

 • Android

15

1

0

Empty Box was shipped.

I ordered an apple watch, was given a tracking number and noticed it was delayed in Memphis for a few days, called to see why it was held up and Fedex told me the box was empty. I dont want to wait until an empty box gets to my house to fix this issue. Any ideas on what to do?

Questions

 • Wearables

21

1

0

i want to unlock my iphone

Inexplicably, my iPhone was maliciously locked, and I don't even know what happened! Really incredible!  Hope to give me a perfect solution!

Questions

 • Apple

33

5

0

Spam

I had a text msg saying my phone was going to be locked n to contactv ATT I clicked on it even though I am not ATT customer. They said they had 42 spam complainrs from my phone and did I send them I said no n they wanted to scan my phone because it had been compromised. Is this a true ATT call or wa

Questions

 • Device Features

16

1

0

Accepted Solution

Official Solution

Trouble Receiving Short Code from Instagram

I have not been able to receive short code messages from Instagram to get in to my account. They are trying to send me a verification code so that I can get in to my account again, but the codes are not coming through. I am upgraded to the latest software for my iPhone. Carrier settings have been up

Questions

 • Apple

306

10

0

Accepted Solution

Recovering old voicemails

I have used an iPhone (several models) over the years, but have always been with AT&T. Each time I get a new phone, I just asked the AT&T or Apple representative I was working with to transfer my data - and I assume that included my voicemails. I now want to retrieve all of the voicema

Questions

 • Tones, Games, Videos, More...

15

3

0

Att financed phone

If my I phone is financed and disconnected, can I connect to att prepaid while I make arrangements to pay off my balance

Questions

 • Phones, Tablets & Devices

20

4

0

Switched to AT&T, can't receive texts from Verizon users

Pretty self-explanatory, I've switched from Verizon to AT&T about three weeks ago. Since then, I have not been able to receive text messages from Verizon users. Everything else works. I've spend hours upon hours with customer service at various levels, doing the same procedures over and over and

Questions

 • Data & Messaging Features, Internet Tethering

17

3

0

Why can’t i decline protection plan when upgrading

ATT won’t let me bypass the protection option if i choose to decline it. It pops up a warning about how i only have 30 days to enroll… but won’t let me choose the decline option.  Only when i choose one of the protection package does it let me go through.  That is so wrong

Questions

 • Phone & Device Upgrades

25

2

0

Expired rewards card renewal?

I had 2 reward cards that I was offered for switching over to AT&T and I had several months of issues with my service and account accessibility and when I finally get those things worked out and receive my rewards, THEY ARE EXPIRED! Not to mention that it was right before all this COVID-19 quarantin

Questions

 • Account Features

5.1K

19

0

Prepaid sim doesn’t work

Prepaid sim doesn’t work

Questions

 • Phones, Tablets & Devices

34

4

0

Accepted Solution

Can a Prepaid account get an esim?

I need to get an esim so I can use 1 phone for my 2 numbers. I am trying to stay on a prepaid account and was wondering if AT&T will let you have an esim. My company I'm using right now does not do that for prepaid so before I switch I want to make sure I can do that

Questions

 • Device Features

26

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.