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Unlocking iphone

I have received approval email and I have erased and restored my phone several times but it still remains locked.

Questions

14

5

0

Wifi will not fully connect immediately following software update. S21 android 14 UI 6

I want to preface in the hopes of saving everybody time by stating IT IS NOT an issue with my router, modem, ISP or wifi; please do not suggest troubleshooting on that end. All other devices connect fine, that is not the issue. After researching identical posts, my phone is the issue. I am so fed u

Questions

26

1

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Call not answered but shows its answered

I Have a samsung fold and there are times when I place a call and it will appear that the call has been answered but there's no one on the other line. The screen will show an answered call with the speakerphone option, mute option, call time counter, Etc. The person i called will have no notificati

Questions

17

1

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Studying in Canada - Can I keep my plan?

Hi all, I will be moving to Canada to pursue 4 years of school. I anticipate I will come back into the US to visit a few times a year, but I will spend most of my time in Canada. I've read that carriers may restrict your usage outside of the US. If I start an unlimited plan with AT&T now, will I

Questions

20

2

0

Accepted Solution

International Add On Not Working

I am currently in Vienna and bought the international add on yesterday for $35. I have no service still despite cycling the power on my phone multiple times.

Questions

20

2

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Personal Hotspot not working

Have used personal hotspot for 5 years no issue. All of a sudden halfway through my workday the hotspot wont connect, it seems like it wants to, keep getting the link icon in the top left of my iphone 12 but it is keeps coming in and out and ultimately says cant connect. I am using a lenovo thinkpad

Questions

15

1

0

Unable to submit new customer order

I am trying to switch two lines to AT&T to take advantage of the new customer $10 BYOD promo, however it keeps canceling my order due to being “unable to verify that it came from me” and to go to a store. It’s really odd since there is zero differentiation in any of my information, and all accou

Questions

14

1

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Need help getting a billing issue resolved

Hello, Returned 2 cell phones albeit after the 14 days which I wasn't aware of. I'm sure it was in the agreement I signed. ATT sent me a return label and I sent product back. They admit that they have received it. But they won't give me any credit or send the devices back to me and have sent me to

Questions

17

3

0

Why Cant I Use my Lifeline Discount???

I have applied for a lifeline discount and it clearly states on the website that it can be used for internet, however I was informed it is currently for phones.

Questions

26

1

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Apple Logo Blinking

can you transfer data from an phone with the apple log blinking to a new iphone

Questions

16

0

0

Accepted Solution

Official Solution

Closed

Next activation policy Id : 23

Hello, my iphone 6 is locked to AT&T US and says next activation policy id is 23. I want to unlock it to be used internationally, what can I do? Thanks

Questions

6.4K

3

Issue porting over ATT number over to Verizon

I was having issue with text messages not going through to the new Verizon phone number and after dealing with Verizon, they discovered porting over wasn't fully completed and there was an incorrect pin. I'm now trying to access my AT&T account online and in order to sign in successfully, they are r

Questions

1.3K

4

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In Home Experts are Scammers

I signed up for ATT internet in January. The day of the appointment for installation, an ATT in-home expert came to our home to help get everything set up with the internet, so I thought. As we were waiting for the technician to install, the in home rep asked us what cell phone plan we had. We ha

Questions

732

13

Hosport

Not working

Questions

14

1

0

Official Solution

Caller ID on outgoing calls

MY name shows up on each family member's outgoing call because all the phones are under my single account. I would like to add their names to their phones. How is that done?

Questions

21

2

0

Didn’t get a tracking number or shipping receipt for a Next Up Upgrade because of a store manager. Am I screwed?

When I picked up my phone upgrade from my local store, (which messed it up the first time, but that’s a whole different debacle) they gave me my shipping box and my shipping label then told me verbatim “Just tape the label to the box and drop it off in the USPS package drop off.” So I did exactly th

Questions

20

2

0

Accepted Solution

Closed

False advertising - Beware of ATT in-home agents

So, I was a happy customer with Mint wireless and Spectrum. Then came ATT fiber in our neighborhood, and like everyone else I got the installation done. As part of the routine checkup , ATT agent named Colby shows up. He checks the internet, everything looking good. Then he asks what wireless servic

Questions

131

25

Closed

False information from at&t representative

I was trying to upgrade my phone back in April, I was placing an order for an iphone 11 pro, 50% off promotion ( credit applied after 2-3billing cycle), I had an question about trading in then the agent offered to help me with the order I was placing. I did ask him if I would still receive the promo

Questions

164

3

Closed

Bait and switch ( fraud) by at home mobile salesman

I signed up for ATT home internet fiber which I love. I left Spectrum. The day of installation, an ATT car pulled up and an associate Greg( i have full name) walked up to me. After discussing my current mobile plan he promised me a lower price than spectrum. He showed me the out the door price on

Questions

858

27

Fraud text ATT

AT&T: JOHN, Your past due AT&T Wireless account needs your review. $92.30 needs to be paid. Please call us to discuss payment options at 833-536-2371. You can also access www.att.com/fastpay. Msg & Data Rates may apply. Reply STOP to stop. I received this text but I am set up on auto pay

Questions

24

2

0

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