so i have att line that is active just cant use it atm because i dont have a phone im trying to sign into my apple id but it wants to send a verification code to my number which i cant get is there anyway to bypass this or maybe get the verification code sent to one of the other lines on my account

I sent out my return phone in October of 2022, the phone was in perfect condition. Three weeks went by I received a message saying that my phone arrived damaged and was valued at $64 (for Iphone 11 Max Pro), I have to pay the difference of $457. I have contacted multiple reps regarding this issue, t

I upgraded the app on my phone and the companion app in my son’s phone. Things appear to work and I can see his location. However, I don’t get any reports for usage and the app downtimes do not work as he is able to continue to connect to the internet at all times. What can I do to get the applicati

Upgraded my phone to an Iphone 14 Pro Max. I had AT&T Secure Family on my iPhone 11 with no problem. It wouldn’t let me load the app on new phone. The app kept giving this error message: “Error during sync process. Can’t connect right now, Please check your Internet connection.” My Internet conn

Hello, Like many, I was asked to update the AT &T Secure Family Parental app. I have downloaded it and I cannot access it because I get an error message that says "Error during sync process.  Can't connect right now.  Please check your internet connection."

Despite pairing the phone with Apple screentime settings and a fancy looking description in said screentime, in testing, I can simply go into settings to VPN device management and delete the VPN. no need to delete the app, which the alliance does prevent, to its credit. But This is with advanced pa

How can I see the locations of the phones on my family plan without pairing them to the secure family app? I have been using, and paying for this Secure Family App for several years. I never had to paid my kids phones with the app to look at the phone location in the app. But now, with the app upd

My phone sends all calls to voicemail plus I am not notified that I have received a voicemail for a long time. The notification could be minutes or could be hours.

I need to see the number of the person who calls my cell phone not “wireless caller”. The caller id function is supposed to id the caller not the device. Please help

Upfront I admit that: I didn't read the paperwork close enough before I signed on the line so let this be a warning for anyone with warranty issues (and have a magnifying glass handy).   Story: August, 2014 went into a local ATT dealer and bought one phone for my daughter and one for my son on payme

** STAY AWAY FROM THESE FRAUDS **  We recently switched to AT&T from our previous company (with them for 8 years) after talking with a sales rep for over 2 hours. He PROMISED us the world and EVERYTHING we had with our other carrier would be on this new plan + more!! We get our new phones & start

I purchased two Iphone 13's on November 28, 2022, under the Black Friday Holiday promotion. These lines were both considered upgrades and not under contract. The website said $5 a month after credits with no trade in required.  I have an unlimited line and meet all of the other requirements.&n

I got an email with detail about my trade in, but when I click the link about my order there is a message that says "For your security, we canceled your order. We couldn't confirm this order came from you." I want the order to still go through, but since i don't have an AT&T account yet, I can't

I bought a phone and the sim is locked, I would like to use it with cricket. Can the sim be cleared for that?

I placed an order, and was told an email would be sent with a link to upload my ID so my identity could be verified. I got an email, but no link in it.  I got a text with no link, but had part of an URL so I tried that.  I followed all the steps (photo of front of ID, photo of back, and s

Sometimes I need to use the hotspot on my ATT iphone to give wifi to my laptop. When I am hotspotting I am not able to log into the phonebar or SIP phone on my contact center management platform.  I keep getting a Request Timeout response.  So I wanted to know if SIP is supported on an AT

Travelled outside the country and I made sure I turned off my cellular data and all apps on cellular data was turned off as well. Roaming was turned off before I left in US. I got to the foreign airport and of course turned my phone on to connect to wifi at the airport. When i came back in the US I

I cancelled my service with AT&T on September 23rd. The last bill I received was for service through October 17th. I paid the pro rata share but they have yet to credit me back for the balance. I've talked to five different people trying to get this resolved, but nothing has been done yet. Four

I am trying to unlock my At&T work phone and switch it to another provider and I keep getting the following message. Any way to unlock? When I try to call the 1-800 number, it is an auto message, I am told they do not do that over the phone and hang up

hi, i've been using at&t from january, 2023. My username is Banseok Cho and the phone nummber is (personal information scrubbed). Even though I left the United States, the cost for my phone continues to be charged. I thought the contract would be done in August, but i was mistaken. I've tried to