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Secondary User Request

My mom is the primary user on our account and she submitted the secondary user request to me, associated with my device (yes; it does have my email and phone number attached). However, I am not receiving any secondary user information by text or email. How long will it take to receive the secondary

Questions

 • Online Account Access

17

1

0

Accepted Solution

Free phone promotion

Trying to find out about free phone promotion

Questions

 • Android

40

3

0

AT&T made the mistake, customer pays the price

Hey has this happened to anyone else.. I took advantage of the the "trade in offer" from AT&T and sent in my IPhone 11, having received a Iphone 13. This was to be a free trade in.  AT&T is claiming I did not send in a Iphone 11, though they cannot say what I did return.. I am now stuc

Questions

 • Phone & Device Upgrades

45

5

0

Phone is stuck in SOS mode

Both my wife and I's phones are stuck in SOS mode all of the sudden. We have Iphone 13Max. Just updated to 16 software. Both swapped within about 20 minutes of each other. We've restarted and reset network settings several times and nothing works. Of course can't get anyone from AT&T to help bec

Questions

 • Network Coverage

37

1

0

How can I get my Samsung S22 to update

Hello, I wanted to see if there is any way to get updates to start again on the S22? I worked with Support, and they attempted to push the update OTA.  When checking the phone, it says I am update to date.  The Troubleshooting site only tells me I am up to date. However, I am on Andro

Questions

 • Samsung

21

1

0

How long does it take to get a bill after transfer of billing responsibility is complete?

I accepted a transfer of billing responsibility today. I got an email saying the TOBR was completed and my phone now shows up as a linked wireless account in my profile so I know it was successful. However, when I go to my payments or bill, it says I do not have any accounts linked to this User ID

Questions

 • Wireless Billing

21

1

0

Store Issues

Today I went in the store at 577 N Thompson Ln in Murfreesboro Tn. I was looking to upgrade 3 lines to IPhone 14’s but wanted the next phone took off my account. I was not using the next plan because we normally pay our phones off before trading them in. The service rep made me open the ATT app on m

Questions

 • Phone & Device Upgrades

14

1

0

Phone upgrade

So I did the phone trade in plan and I got the new iphone14 for free by switching to AT&T. I wanted to upgrade from the regular 15 to the 14 ProMax and called the number and went through the steps to get a new one ready to ship. In my order summary it states that the new phone is $1099 with $30

Questions

 • Wireless Billing

21

2

0

iPhone trade in

Hey I have this iPhone 8 Plus and i was wondering if I could trade it in for like an iPhone 11 or 12?

Questions

 • Apple

23

1

0

Accepted Solution

Network unlock

The network on my phone is locked how do I unlock it

Questions

 • Android

30

1

RESET PIN

I have tried to enter my pin into my prepaid login, and it keeps saying that "It is not the correct PIN," but when I try and reset my pin, I just get a notification on my email that my account has been updated and it doesn't send me a new temporary pin. It also does not send my number a new temporar

Questions

 • Account & Usage

18

1

0

Accepted Solution

Official Solution

Phone registered under another acct - can't unlock

I foolishly bought a ZTE phone from Marketplace. Despite assurances the phone was not locked, this was untrue. I have submitted a request to have the phone unlocked, but after confirming the unlock request, I get an email from AT&T telling me the device cannot be unlocked as it is active on anot

Questions

 • Other Phones & Devices

90

3

0

Accepted Solution

Number porting

Is it possible to port a number on a specific date/time? I'd like to buy my wife a new phone as a gift but not have the number ported to the new phone (from Verizon) until she opens it on Christmas.

Questions

 • Wireless Account

25

1

0

Any resolution?

Has anyone received a favorable resolution when dealing with BJ's or AT&T? Sounds like my case, which is similar to many, is a hopeless cause.

Questions

 • Phone & Device Upgrades

18

2

0

my Iphone is lock by ATT

Hello, This post is my last chance ^^ I bought an Iphone 7 on the marketplace of BestBuy in july 2021 (unlock certified) in my area (Canada / Quebec) During 15 months, no issue, no problem with this phone and my local provider (Fizz/Videotron) But... Last week, I lost cellular (no service), afte

Questions

 • Apple

32

4

0

Accepted Solution

Official Solution

I'm curious

So I want to get a new phone but I'd like to know if after my phone bill is due, would I get charged for not paying it? I'm currently with boost mobile and honestly I don't like it very much but if I don't pay on time they don't charge me at all. So id ike to know if I'd be charged for not paying on

Questions

 • Wireless Billing

427

1

0

AT&T trade in program

starting off I have been with At&t for decades. this trade situation just feels like I have no options but to just take what I am given. I traded in my google pixel 6 Pro for the new pixel 7 pro the day it launched because I loved the new phone and had no issues at all when I traded into the 6 p

Questions

 • Wireless Account

24

1

0

Device unblock case

My device and phone line was blocked by the network by mistake  because  AT&T thought that my phone was lost or stolen because I got another phone and put my SIM card into my new phone, it u worked fine for a few days, then suddenly it was  suspended, so I called AT&T and use

Questions

 • Android

22

3

0

Accepted Solution

Official Solution

The ONLY Way to Solve your Trade-In Issues

TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us     Let me begin by saying that I have been an AT&T cellular customer s

Questions

 • Phone & Device Upgrades

11.8K

48

Sign in to network

My device says I'm not signed in to network

Questions

 • Account & Usage

10

1

0

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