Why has visual mesages disapear

• Be careful when clicking on links in emails and text messages.
• Install, use, and regularly update anti-virus and anti-spyware software.
• Make sure your operating system (OS) has all the latest security updates.
• Check online accounts for unauthorized activity.
• Review trusted online sources for information on protecting your computer.

To defend yourself against texting scams; don’t click on any text message asking for your personal info or your credit card details.

Report SMiShing right away! Here’s how:

• Forward the suspicious text to us at 7726. Messages forwarded to 7726 are free. They don't count toward your text plan. If you can’t see the number, forward the entire message to abuse@att.net.
• Report spam and fraud text to us.
• Send a suspicious text message to the Anti-Phishing Working Group at reportphishing@apwg.org, or report it to the FTC.
• Go to IdentityTheft.gov to learn more about this kind of criminal activity and how to stop it.

We also recommend dowloading our AT&T ActiveArmor mobile security app which  scans your mobile device and all apps for malware. IIf you select Monitor File Settings, mobile security also constantly checks your files for anything suspicious. 

Check out how to guard yourself against identity theft, and how to report identity theft if applicable. 

For visual voicemail, learn the requirements of visual voicemail and how to install the  AT&T Visual Voicemail app if your Android device doesn't already have Visual Voicemail built in or the app pre-installed. 

We hope this helps! Feel free to reach back out to us if you have additional questions! Thank you for reaching out to the AT&T Community Forums!

Rhoda, AT&T Community Specialist