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The Samsung Galaxy S24

AT&T related help: AT&T Wireless support

BPruden50's profile

New Member


1 Message

Monday, March 20th, 2023 8:07 PM

Whats the address of where I send a phone on the next up program after upgrading?

So, I upgraded to the s23 ultra and currently have an s21 ultra that I need to return back. But where do i send it and do I need to include anything when sending? Like, any account info or a slip of some sort. Please help. thanks!

Accepted Solution

Official Solution

ACE - Sage


117.7K Messages

1 year ago

You need a RMA return label.  You can't just mail it in.  Without a proper label, it can't be connected back to your account.

Call or find a corporate store 

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