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Frustratedcustomer074's profile

1 Message

Monday, September 11th, 2023 7:35 PM

Visual voicemail 10-digit malbox number

Hi there. I'm having trouble accessing my voicemail. When I press the visual voicemail button, it "calls" voicemail and asks me to enter either someone elses, or after pressing # (pound) my own 10-digit mailbox number. I was not informed of a mailbox number, so I have no idea how to get around this. This is a new phone, the galaxy A-14, and I've never had this problem before. How can I fix my voicemail to function normally and not "call" voicemail?

Community Support


224.8K Messages

3 months ago

Hello, we understand the importance of having fully functioning Visual Voicemail, and we're here to help.


To answer your question, if the voicemail system prompts you to enter your 10-digit voicemail box number, contact Customer Care. You can:


  • Chat with us using the Chat button when available (not available for AT&T PREPAIDSM (formerly GoPhone®)).
  • Call 611 from an AT&T wireless phone.
  • Call 800.331.0500 (AT&T PREPAID customers call 800.901.9878).

You can also learn about Troubleshooting Visual Voicemail here. 

Additionally, you can also go through the ⁠Visual Voicemail Setup steps.

Please let us know if this was helpful.


Thank you for visiting AT&T Community Forums!

MikeN, AT&T Community Specialist.

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