The Samsung Galaxy S23
tstafford161's profile

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Wednesday, November 23rd, 2022 11:17 PM

UPS Lost My New Phone

UPS lost my new Galaxy S22+ and it shows as "On the way" but also "Estimated Delivery -  Information Not Available". I have no idea how to resolve this. Its been 10 days since ordering the phone. UPS needs a shipper number to make a claim and I can't find where to submit a claim for ATT.


Community Support


215.7K Messages

7 months ago

Hello, @tstafford161! We want to help you with your lost device claim.


Let's meet in a Direct Message to further discuss your options. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).


We look forward to chatting with you soon!


Rachel, AT&T Community Specialist

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