Unlock a device

We're here to help shed some light on our Device Unlock process, @Guccisladie75. 

To help us get a better understanding of your situation, please answer the following questions: 

• Has your unlock request already been approved? Sharing this will let us know where you are in the process. 

What you’ll need to complete the unlock on Apple devices: 

• SIM card from AT&T or another provider. 

Using a Non-AT&T SIM card:
1. Remove your SIM card.
2. Insert the new SIM card. 
3. Complete the setup process. 

Using an AT&T SIM card:
1. Back up your iPhone. 
2. When you have a backup, erase your iPhone.
Learn how to erase your phone.
3. Restore your iPhone from the backup you just 
made.

You can visit AT&T Unlock Code Instructions for step-by-step instructions specific to your device. 

If you haven't submitted your Device Unlock request, here's how: 

How To Request A Device Unlock:

1. Go to our Device Unlock portal.
2. Select Yes if you are an AT&T Customer, No if you are not an AT&T customer. 
3. Enter your telephone # if you are an AT&T Customer. Enter your IMEI if you are a non-AT&T Customer.
4. Follow the prompts.

Check the status of your request by:

1. Visiting our Status Portal.
2. Enter your IMEI Number & Request Number.
3. Follow the prompts.

Let us know how this information helps. We're here if you have any additional questions. 

Sydne, AT&T Community Specialist.