The Samsung Galaxy S24
Guccisladie75's profile

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Friday, July 1st, 2022 12:45 AM

Unlock a device

It tell you to about shutting pdf tus iPhone thwn using the code them it data to  put in a number is it the number that was previously on the device or my number that will be

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Community Support


229.9K Messages

2 years ago

We're here to help shed some light on our Device Unlock process, @Guccisladie75


To help us get a better understanding of your situation, please answer the following questions: 

  • Has your unlock request already been approved? Sharing this will let us know where you are in the process. 

What you’ll need to complete the unlock on Apple devices: 

  • SIM card from AT&T or another provider. 

Using a Non-AT&T SIM card:
1. Remove your SIM card.
2. Insert the new SIM card. 
3. Complete the setup process. 


Using an AT&T SIM card:
1. Back up your iPhone. 
2. When you have a backup, erase your iPhone.
Learn how to erase your phone.
3. Restore your iPhone from the backup you just 


You can visit AT&T Unlock Code Instructions for step-by-step instructions specific to your device. 


If you haven't submitted your Device Unlock request, here's how: 


How To Request A Device Unlock:

  1. Go to our Device Unlock portal.
  2. Select Yes if you are an AT&T Customer, No if you are not an AT&T customer
  3. Enter your telephone # if you are an AT&T Customer. Enter your IMEI if you are a non-AT&T Customer.
  4. Follow the prompts.

Check the status of your request by:

  1. Visiting our Status Portal.
  2. Enter your IMEI Number & Request Number.
  3. Follow the prompts.

Let us know how this information helps. We're here if you have any additional questions. 


Sydne, AT&T Community Specialist.

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