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The Samsung Galaxy S24
rob4ann's profile

New Member

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7 Messages

Friday, September 9th, 2022 1:44 AM

Ultra S22 Won't Connect to AT&T Network

Just like many other posts including @HWatson  I traded in an old Galaxy to get the new S22 ultra it worked for about 2 months until it it just suddenly would not connect to an AT&T network.. Been too been to at least 3 different AT&T stores talk to at least 6 different AT&T employees they keep burning SIM cards and cards telling me it's not their problem That my phone doesn't work. Since I didn't buy the insurance plan the only thing they tell me to do is call Samsung which is which is like pushing a rope. my other option is just continue to keep paying for this boat anchor and buy a new one. As an AT&T customer for over 20 years is this seriously the best best they can do? To say I am beyond frustrated it would be an understatement. Has anyone successfully found a fix for this problem? If one nickel has to come out of my pocket to fix this it's going to someone other than AT&T I promise.

Community Support

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232.1K Messages

2 years ago

We understand the importance of being able to use your wireless service, @rob4ann. Let's work together to come up with a solution. 

 

You mentioned that you've already tried replacing your SIM and that didn't help. What other troubleshooting steps have you tried? We have a few we'd like to suggest: 

We'll be looking forward to your response! 

 

Sydne, AT&T Community Specialist

New Member

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7 Messages

2 years ago

Software is up-to-date, network coverage is fine  (3 other AT&T phone work phone's work at this location) and device care scan found no issues. 

Community Support

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232.1K Messages

2 years ago

Hello, @rob4ann! We understand how frustrating it can be for the device to not connect to the network.

 

Let's meet in a Direct Message to further discuss other troubleshooting techniques. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). 

 

In the meantime, can you also provide any details of any error messages that may appear when you attempt to connect to the network?

 

We look forward to chatting with you soon!

 

Rachel, AT&T Community Specialist

ACE - Professor

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3K Messages

2 years ago

@rob4ann Is the S22 setup for VoLTE calling? Go into

Settings> Connections>Mobile Network and see if VoLTE SIM 1 is turned on. Phone might have been set to default to use 3G vortex voice calling and quit working when AT&T shutdown their 3G calling. 

Link below is a short YouTube video on setting to VoLTE. 

https://youtu.be/Pw5pN8CAGsw

New Member

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7 Messages

2 years ago

There is no VoLTE setting. 

New Member

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1 Message

1 year ago

@roba4ann did your phone ever get fixed? I'm having the same issue.

New Member

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14 Messages

1 year ago

I am having an issue as well was this resolved?

Mentor

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31 Messages

1 year ago

I was just at Asurion who fixes phones and I was sent there by Samsung after having both Samsung text and AT&T text on the phone at the same time talking about this issue. Asurion ran the tests on my Galaxy s22 Ultra and said the phone was fine and that they are seeing a lot of s22 Ultras with the same (Edited per community guidelines) problem. Not registered on the network. I can have five bars with 5G and try to send a text or dial a call the text don't go through and the call never rings through. Asurion says it's an AT&T problem, the internet says it's an AT&T problem, we the owners of s22 Ultras say it's an AT&T problem. I've been a customer since it was singular, nearly 20 years with enough payments to buy a house. And AT&T says it's Samsung's fault Samsung says it's AT&T's fault Asurion says it's AT&T's fault, when is the network going to be fixed?. Asurion told me that this problem doesn't exist with any other cellular provider. I'm going to give AT&T a call right now and they're going to ask to go through the same (Edited per community guidelines) process again for the 20th time. AT&T won't listen because it's such a small percentage of the population and the last time I had a major issue with AT&T I wrote directly to the president's office and I got a response. Looks like I'm going to have to do that on behalf of everybody because no AT&T rep in this forum or when you call in is willing to do anything about it.

(edited)

New Member

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10 Messages

1 year ago

I just met multiple other people at AT&T and Asurion for all of the same reasons. We have done the network resets, gotten new SIM cards, even tried eSIM, and factory resets. 

Is it a firmware issue?

What is being done about this AT&T? Enough people are having this issue. 

What else can we do?

New Member

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7 Messages

1 year ago

I didn't realize I had any activity on this thread.. I never did get this fixed as a matter of fact just yesterday I did a factory reset on that old boat anchor to see if that would fix it and it didn't

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