New Member
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2 Messages
trade in program
We traded in our phone and it was accepted end of August 2022 still have not seen any credit for it February anybody else having problems?
New Member
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2 Messages
We traded in our phone and it was accepted end of August 2022 still have not seen any credit for it February anybody else having problems?
formerlyknownas
ACE - Sage
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105.6K Messages
2 months ago
Credits should have started in November, December the absolute latest. Have you confirmed that your phone was shipped to hyla Mobile in Tennessee and track the shipment? Do you have proof of shipment or proof of trade in at a corporate store?
Did you meet all the requirements of the promotion which would include a qualified unlimited data plan, purchasing and trading in a qualified phone?
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dthibedeau
New Member
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2 Messages
2 months ago
yes kept proof of shipping and acceptance of the shipment and the plan is still good
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formerlyknownas
ACE - Sage
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105.6K Messages
2 months ago
@dthibedeau
Awesome.
File a Better Business Bureau complaint online. The complaint is forwarded back to AT&T upper management and someone will call you. They will probably give you an email to send your proof of shipment.
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ATTHelp
Community Support
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210.8K Messages
2 months ago
Hello there @dthibedeau, we're here to assist with your trade-in credits.
Thank you @formerlyknownas for your feedback.
Let's meet in a Direct Message, @dthibedeau by locating the chat icon next to the bell icon in the upper right-hand corner of the forums page, to dive a little deeper into your tracking information for your returned device.
We look forward to chatting with you soon.
Ashley, AT&T Community Specialist
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