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marseerocks's profile

Contributor

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2 Messages

Wed, Mar 25, 2015 2:43 AM

text messages disappearing on my Note4

I just got my Note4,...it's been working great....then all of a sudden my text messages started to disappear. First it was incomong messages, but now mine are too.... Anyone else having this problem??

Accepted Solution

Official Solution

LDerou22

Mentor

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47 Messages

7年前

With some devices, read message may default to be labeled as an "old message". I suggest you reset the message setting to the original default setting and power cycle the device. If it's still happening then it may be a device malfunction and that would be covered by the warranty.

Accepted Solution

Official Solution

Community Support

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15.2K Messages

7年前

Hi there! We are aware an issue which may cause texts or MMS to disappear from the messaging application after opting into our AT&T Messages Backup & Sync Service. 

 

We are currently working with Samsung to deliver a software update to correct this behavior. Please see here for more information - Disappearing messages on Samsung smartphones with AT&T Messages Backup & Sync

 

Thank you for your patience as we work to resolve this issue.

 

Charise

LDerou22

Mentor

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47 Messages

7年前

Go into the messaging settings and turn off "delete old messages".

Contributor

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2 Messages

7年前

it's deleting recent messages, not the older messages.
johninsj

Professor

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3.1K Messages

7年前

Do the OS Update that released yesterday, and let us know if that resolves it.

Tutor

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4 Messages

7年前

This is NOT the solution. The problem is with the AT&T Messages Backup option which needs to be turned off for Note 4 until the issue is resolved. Please make the response from AT&T as the solution.
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