Technical Service; Calls Can’t Be Placed

It sounds like your line has been suspended?   Or the phone is not VoLTE capable. 

We are here to help with your phone call concerns, @alloaday.

Thank you for the response, @formerlyknownas.

We understand how important it is to stay connected. We have a few troubleshooting tip you can try. 

• Turn your phone off and back on.
• Try calling the number again.
• Make sure your software’s up to date: Go to att.com/softwareupdates.
• Confirm you have wireless service. Make sure you have a signal. Check our network coverage map.
• Turn off call forwarding. Press #21# on your phone and then the Call, Send, Talk, or Receiver key.
• Turn off airplane mode. Most phones show an airplane icon when airplane mode is on.
• Check your SIM card. You may have to take it out and put it back in if your phone displays Insert SIM or Emergency Call Only.
• Service suspended? Find out how to reactivate your wireless service.
• ,If you have AT&T ActiveArmor mobile security, you can see a list of blocked calls and why they were blocked. Learn more about AT&T ActiveArmor.

You may also get step-by-step troubleshooting help for wireless calls. Just click Start. 

Also, if you can please provide us with the make and model of your device, so we can help find personalized steps for your specific device. 

Try these steps and let us know how it goes. We look forward to your response. 

Clarissa, AT&T Community Specialist

I tried all the troubleshooting options! Nothing has really worked out. I didn’t really understand the updates but I’m pretty sure my phone is all updated. When I tried #21# it was saying error performing request and other details.

So my phone is an IPhone 12

Thank you for trying those troubleshooting steps, @alloaday. No worries, we can help you get to the bottom of this. 

First, we should try to refresh your connection. Once you are on this page, scroll down to where you will see refresh your connection and click the box that says sign in to start. This will guide you through the process. 

If refreshing the connection doesn't resolve the issue, let's reset your network settings:

To do this, go to Settings > General management > Reset > Reset network settings.

Please let us know if this helps!

TT, AT&T Community Specialist