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AT&T related help: Get help with your device



alloaday's profile

New Member

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3 Messages

Sat, Sep 24, 2022 3:39 AM

Technical Service; Calls Can’t Be Placed

Starting today, my phone won’t place any calls. It always says that “the call you are trying to place is not allowed from this line”. Trying to get it fixed, thanks.

ACE - Sage

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102K Messages

2 months ago

It sounds like your line has been suspended?   Or the phone is not VoLTE capable. 

ATTHelp

Community Support

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203.8K Messages

2 months ago

We are here to help with your phone call concerns, @alloaday.

 

Thank you for the response, @formerlyknownas.

 

We understand how important it is to stay connected. We have a few troubleshooting tip you can try. 

You may also get step-by-step troubleshooting help for wireless calls. Just click Start

 

Also, if you can please provide us with the make and model of your device, so we can help find personalized steps for your specific device. 

 

Try these steps and let us know how it goes. We look forward to your response. 

 

Clarissa, AT&T Community Specialist

New Member

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3 Messages

2 months ago

I tried all the troubleshooting options! Nothing has really worked out. I didn’t really understand the updates but I’m pretty sure my phone is all updated. When I tried #21# it was saying error performing request and other details.

New Member

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3 Messages

2 months ago

So my phone is an IPhone 12

ATTHelp

Community Support

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203.8K Messages

2 months ago

Thank you for trying those troubleshooting steps, @alloaday. No worries, we can help you get to the bottom of this. 

 

First, we should try to refresh your connection. Once you are on this page, scroll down to where you will see refresh your connection and click the box that says sign in to start. This will guide you through the process. 

 

If refreshing the connection doesn't resolve the issue, let's reset your network settings:

 

To do this, go to Settings > General management > Reset > Reset network settings.

 

Please let us know if this helps!

 

TT, AT&T Community Specialist

 

 

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