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Pink Jazz
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Tutor

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13 Messages

Fri, Nov 18, 2022 3:39 PM

Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

Accepted Solution

Official Solution

ATTHelp

Community Support

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203.9K Messages

15 days ago

We understand you want to know when your device will receive the Android 13 update, @Pink Jazz. We're here to help shed some light on things for you.

 

Android 13 isn't available for your device yet. Some updates are rolled out slowly and not all devices will get them at the same time. This is a safety precaution in case of issues. AT&T released a software update for Samsung Galaxy S21 5G (G991U) / Galaxy S21+ 5G (G996U) / Galaxy S21 Ultra 5G (G998U) via Firmware Over the Air (FOTA) on October 31, 2022. 

 

Software Version Details:

  • Android version: 12
  • Security Patch Level (SPL): October 1, 2022 
  • Build number: 
    • SP1A.210812.016.G991USQS5CVIG (GS21 5G)
    • SP1A.210812.016.G996USQS5CVIG (GS21+ 5G)
    • SP1A.210812.016.G998USQS5CVIG (GS21 Ultra 5G)
  • Baseband version: 
    • G991USQS5CVIG (GS21 5G)
    • G996USQS5CVIG (GS21+ 5G)
    • G998USQS5CVIG (GS21 Ultra 5G)
  • File size: 
    • 481MB (GS21 5G)
    • 481MB (GS21+ 5G)
    • 481MB (GS21 Ultra 5G)

Refer to our support article for instructions on how to determine your current software verison and check for updates. 

 

Thanks for reaching out to the AT&T Community Forums. We're here if you have any other questions! 

 

Sydne, AT&T Community Specialist

New Member

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2 Messages

2 months ago

I've searched all over the internet about when or if at&t has released the android 13 based one ui 5 update for the s22 devices.
Note: This comment was created from a merged conversation originally titled One ui 5 update for s22 plus??

ACE - Sage

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102K Messages

Chill, it hasn't been released yet.   It was only announced it would come out before the end of this year a few days ago. 

Security patches are just going through on unlocked s22.  (I got one yesterday) 

And it has to be tested for carrier devices before they push it to branded phones.

AT&T never sends out announcements prior to releasing software updates

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
joeldf

ACE - Guru

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827 Messages

Yeah, it's still only in beta testing right now.  And AT&T never opens their phones to any beta test, so you can't even try that.

- Joel
Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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5 Messages

26 days ago

I was instructed to charge my phone to 100%, restart and wipe the cache, and then check for the update released oct 26th, but it keeps telling me I'm on the current version even though my phone only has android 12. 

Note: This comment was created from a merged conversation originally titled Android 13/ One UI 5 for s22 plus

ACE - Sage

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102K Messages

I have an unlocked s22 and I'm still waiting as well. I don't get it usually the unlocked versions get the updates before carrier versions. 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
joeldf

ACE - Guru

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827 Messages

@Srgnt_Sniffer 

Is your phone AT&T branded? And, are you in the US with an active AT&T SIM on the AT&T network?

If so, updates tend to go out in waves. You just may be in a later wave.

Have you normally been receiving updates since getting your phone?

- Joel
Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

20 days ago

I have SM-S901U ATT unlock. When will the update come to my smartphone? Friends with SM-S901U1 ATT have already received Android 13.

Note: This comment was created from a merged conversation originally titled Android 13 | One UI 5 | Samsung Galaxy S22

ACE - Sage

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102K Messages

If it's an AT&T phone you have to use it with an AT&T SIM card and service in the United States in order to get the updates.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

If I'm not in the US at the moment and I have a SIM card from the country I'm in, is there any way I can upgrade phone?

ATTHelp

Community Support

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203.9K Messages

Hello @awardowich, we understand the importance of keeping your device up to date. We're happy to help with information on updating your device. 

 

Thank you, @formerlyknownas for that helpful information. That is correct, software updates are done over Wi-Fi, so they don't affect your data use. Make sure you’re:

Software updates on our website are only available for AT&T branded devices. Keep in mind:

  • The update may not work if you brought your own device to AT&T.
  • You can check with the original carrier or manufacturer for software updates

For additional support while abroad, to best serve you while out of the country; please call +1.314.925.6925 (free from device). We're here if you have any questions. Thank you for contacting AT&T Community Forums.

 

Alasani, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
joeldf

ACE - Guru

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827 Messages

@awardowich 

If I'm not in the US at the moment and I have a SIM card from the country I'm in, is there any way I can upgrade phone?

Not from AT&T, no.  And being an AT&T branded phone, it will only get updates from AT&T's update servers while on the AT&T network using an AT&T activated SIM.

You will have to Google how to manually install the generic firmware yourself.  We can't discuss how on these forums.  Some places to check include the xda developers forum or the android central forums.

- Joel
Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Pink Jazz

Tutor

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13 Messages

15 days ago

BTW, I tried changing the date, as well as clearing the data via ADB, no luck.

New Member

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1 Message

13 days ago

So is there a general timeframe that the Galaxy S21 Ultra 5G (G998U) will receive the Android 13/One UI 5.0?   By the end of November?  Mid-December?  The end of 2022?

Inquiring minds want to know...

New Member

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2 Messages

13 days ago

How long does it take ATT to test Samsung's software update in the form of one ui 5? I have a Galaxy Note 20 that is ATT network locked. And I live in the United States. 

Note: This comment was created from a merged conversation originally titled Network locked one ui 5 software update
joeldf

ACE - Guru

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827 Messages

It is pushed to your phone when it gets pushed to your phone.  AT&T never gives us a timeframe for when an update will come.  Usually, it's around the time that other devices of the same model get them.  If other Note 20s are getting them in US, then AT&T phones are usually not too far behind.  But AT&T also updates in waves - not all at once.  Usually updates are push over the course of a couple weeks.

- Joel
Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Sage

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102K Messages

13 days ago

My unlocked s22 just got it Saturday. 

ACE - Sage

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102K Messages

12 days ago

BTW... I don't know what Android 13 was expected to do, but I noticed zero change in my phone.  Nothing new. 

joeldf

ACE - Guru

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827 Messages

12 days ago

@formerlyknownas 

BTW... I don't know what Android 13 was expected to do, but I noticed zero change in my phone.  Nothing new. 

It just means that you'll continue to get monthly security updates through all of next year.  Then drops you to quarterly updates. :)

Curious about what the changes really are.  From what I've read, some of the changes include:

  • The notification shade layout.
  • Theming and colors.
  • Some new widget options.
  • Lockscreen customizations (some carried over from the Good Lock Lockstar applet)

There's supposed to be quite a few more, but most are buried in Settings, or behind the scenes kind of things. 

There's also further app notification customizations, although they are pretty extensive already.  The one thing I'm still waiting on that BlackBerry had since the early 2000s was per app notification sound volume level settings. There are some apps that I want the notification sound to play a bit loud, while others I want a lot quieter.  So now, I have to make several copies of any particular notification sound file I might use - the original and a softer one.  Nearly 20 years later and Android still can't figure out how to set notification volume levels on a per app basis.

(edited)

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