Community Support
•
15.2K Messages
Software Update Installation Interrupted on Select Samsung Android 5.0 Devices
Summary
AT&T has received reports of some customers experiencing software update installation interruptions/failures when attempting to upgrade to Android 5.1 on select Samsung devices. The device is still usable but the latest software update cannot be installed.
The following devices are affected:
- Galaxy Note 4 (N910A)
- Galaxy S 5 (G900A)
- Galaxy S6 active (SM-G890A)
- Galaxy S 5 Mini (SM-G800A)
Resolution
The issue may be related to available storage memory on the device. If clearing space does not resolve the issue, the device can be updated to the latest version of software at an AT&T DSC or Best Buy Samsung location.
To resolve the issue:
- Clear Cached Data
- Tap Settings > Storage > Cached data > Clear Cached data
- Try downloading the software update again
- Create at least 4 to 7 GB of free storage space
- Tap Settings > System Tab > Storage > Available Space to check current storage usage
- Delete Unnecessary files (such as Pictures/Video/Music Files) or take advantage of the AT&T Locker to upload your photos and videos to the cloud.
- Note: For information on backing up your device, visit com/devicehowto and look for “Backup & Restore” in the topic list
- Visit an AT&T Device Support Center or Best Buy location for help updating to the latest software
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
GLIMMERMAN76
ACE - Expert
•
23.8K Messages
6 years ago
@Lilybell2
That trick my not work anymore since samsung downsized them all... I would call first anymore... Only one in my area can flash phones now.
0
0
Lilybell2
ACE - Professor
•
2.1K Messages
6 years ago
Thanks for that information @GLIMMERMAN76. Still available in my area, but good to know this service is not as readily available elsewhere as it once was. A shame it's been downsized.
0
0
SachmoM
Tutor
•
4 Messages
6 years ago
before I purchase a new tablet just to get a free update.
0
0
SachmoM
Tutor
•
4 Messages
6 years ago
0
0
GLIMMERMAN76
ACE - Expert
•
23.8K Messages
6 years ago
First off this is a thread on updating phones.... 2nd what tablet do you have?
0
0
SachmoM
Tutor
•
4 Messages
6 years ago
0
0
GLIMMERMAN76
ACE - Expert
•
23.8K Messages
6 years ago
@SachmoM
your using ATT for service right? What is the last update you have on the NOTE 4 build number please?
0
0