Community Support
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15.2K Messages
Software Update Installation Interrupted on Select Samsung Android 5.0 Devices
Summary
AT&T has received reports of some customers experiencing software update installation interruptions/failures when attempting to upgrade to Android 5.1 on select Samsung devices. The device is still usable but the latest software update cannot be installed.
The following devices are affected:
- Galaxy Note 4 (N910A)
- Galaxy S 5 (G900A)
- Galaxy S6 active (SM-G890A)
- Galaxy S 5 Mini (SM-G800A)
Resolution
The issue may be related to available storage memory on the device. If clearing space does not resolve the issue, the device can be updated to the latest version of software at an AT&T DSC or Best Buy Samsung location.
To resolve the issue:
- Clear Cached Data
- Tap Settings > Storage > Cached data > Clear Cached data
- Try downloading the software update again
- Create at least 4 to 7 GB of free storage space
- Tap Settings > System Tab > Storage > Available Space to check current storage usage
- Delete Unnecessary files (such as Pictures/Video/Music Files) or take advantage of the AT&T Locker to upload your photos and videos to the cloud.
- Note: For information on backing up your device, visit com/devicehowto and look for “Backup & Restore” in the topic list
- Visit an AT&T Device Support Center or Best Buy location for help updating to the latest software
AT&T Customer Care
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For additional support, please visit us at our AT&T services hub.
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Accepted Solution
Official Solution
ms_unicorn
Former Employee
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4.9K Messages
8 years ago
Hello, everyone!
As ATTMobilityCare stated:
"To resolve the issue:
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nvspublic
Contributor
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1 Message
8 years ago
Samsung S5. This solution didn't work for me. Update failed and after that "check for update" says that my version is current : Android 5.0. build LRX21T.G900AUCU4BOF3
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QuillOmega0
Tutor
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10 Messages
8 years ago
Can you give us a way to remove the bloatware you guys load in that create this issue in the first place?!
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RonnieKK
Voyager
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2 Messages
8 years ago
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stacistaci_30
Contributor
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1 Message
8 years ago
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Stmija
Tutor
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7 Messages
8 years ago
Try clearing the cache partition.
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amop33
Contributor
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3 Messages
8 years ago
I have 5GB of free space. 5.0 to 5.1.1 fails to install on reboot.
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Stmija
Tutor
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7 Messages
8 years ago
Take a look at this post:
https://forums.att.com/t5/Samsung-Discussion-Support/Software-Update-Installation-Interrupted-on-Select-Samsung/m-p/4331876#M9292
I visited my local Best Buy yesterday, but the Samsung rep didn't have the update file yet. I wiped my cache, set my phone clock ahead, and am trying the download again myself. I have over 7 gigs free. Fingers crossed...
Good luck to you.
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amop33
Contributor
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3 Messages
8 years ago
Saw that post... let us know how you do with your attempt.
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Stmija
Tutor
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7 Messages
8 years ago
Update Successful
Note: I deleted both the cached files and the cache partition.
Good luck to you!
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