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Samsung Update Loop - WD1 and WD1A
On my 5th update since April, going back and forth between forced updates of build WD1 and WD1A on Samsung Galaxy S21. Hundreds of reports. Samsung blames ATT, ATT blames Samsung. Looking for help here.
ATTHelp
Community Support
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221.6K Messages
5 months ago
Hi Shemp42. That software update looping on your phone is something we want to look into for you.
Let's meet in a Direct Message (DM) to discuss a resolution to your experience. To find your Direct Message Inbox look for the chat icon next to the bell icon in the upper right corner of the Forums page.
In the meantime, when it comes to downloading the latest software for your phone you will want to make sure that you're applying all the steps under Getting started when you visit AT&T Software Update.
Be sure to keep an eye out for the message in the DM. We want to investigate this for you and provide a resolution for that trend on your device.
Lar, AT&T Community Specialist
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