samsung tablet tv mode error message

I cannot get this message to go away - tv mode keeps stopping on my Samsung Galaxy Tab A - ATT

Please advise.

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Accepted Solution

Official Solution

ATTHelp

Community Support

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215.5K Messages

9 months ago

Thank you for letting us know @Sherinonper.

We want to make sure you aren't having to troubleshoot this error every time you turn your tablet on. Try putting a stop to this by following these steps:

From the home screen, select the Settings icon.
Go to Advanced Features.
Switch off TV Mode.
Restart your device by pressing and holding the Side and Volume Down buttons, then select Restart > Restart.

We also recommend you try clearing the cache of the apps you're using with TV mode, which helps performance and acts as basic troubleshooting.

Please share the results of this with us here.

Dylan, AT&T Community Specialist

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ATTHelp

Community Support

•

215.5K Messages

9 months ago

Hello @Sherinonper, we understand how frustrating error messages can be. We're happy to help with steps to manage TV mode on your Samsung Galaxy Tablet.

TV Mode is a single swipe action that pulls up the tablet's various entertainment apps. To turn off this feature follow these steps:

From the home screen, swipe down from the Notification bar then select the. Settings icon.
Scroll to and select Advanced features.
Select TV Mode
Select the desired app> turn off>then select the back arrow when finished.

For additional details steps visit our AT&T TV Mode help page. Make sure that your device make and model is selected and then follow the steps. Meet us back here with the results if you have any questions. Thank you for contacting AT&T Community Forums.

Alasani, AT&T Community Specialist

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Sherinonper

New Member

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2 Messages

9 months ago

This does work for the long term. I have to do this EVERYTIME I start up my tablet. what now?

0

Sherinonper

samsung tablet tv mode error message

ATTHelp

ATTHelp

Sherinonper

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