Tutor
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3 Messages
Samsung Galaxy S7 Edge issues with WiFi
Hello,
I was wondering if anyone else is experiencing poor WiFi performance with thier Samsung Galaxy S7 Edge? My phone connects fine, has full WiFi service, everything else in my house that uses WiFi works perfectly fine. However, when I connect my new phone to my WiFi network it get very poor performance and lose many connections to things such as Facebook and Youtube. When I turn the WiFi off and use 4G, the phone works great.
I use an Apple Airport Extreme with default settings with exception of SSID. If I recall correctly, I'm using WPA2 Personal for security mode.
Anyone else experiencing WiFi issues?
Accepted Solution
Official Solution
ATTMobilityCare
Community Support
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15.2K Messages
7 years ago
Hello @euphoria5125
Thank you so much for your patience as we tried to determine the cause of this issue. This ended up being a software issue, and has recently been resolved! Please download the latest firmware update for your device.
Update summary
Effective April 20, 2016, AT&T released a software update for the Samsung Galaxy S7 (SM-G930A). The update is available to customers to download via Firmware Over the Air (FOTA) using a Wi-Fi connection.
Software update includes
Performance enhancements:
DTV Widget added to Home Screen +1
Improves home and volume keys responsiveness
Improves WIFI performance when using BTLE
Other performance and security enhancements
See more at:
https://www.att.com/devicehowto/tutorial.html#!/stepbystep/id/stepbystep_KM1086928?make=Samsung&model=SamsungG930A
Tim, Community Specialist
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ATTMobilityCare
Community Support
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15.2K Messages
7 years ago
Hi @euphoria5125!
-Spencer O AT&T Social Media Manager
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euphoria5125
Tutor
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3 Messages
7 years ago
Hi Spencer,
I've attempted to get my Wifi working on other Wifi network and I'm expericening the same issues. However, I did come up with a solution for now. The solution was to connect to my 5ghz network through my Airport and that seemed to do the trick. Although, it's still inconvienent that I cannot connect to 2.4ghz networks.
On my 2.4ghz network, I've tried different Security models and even tried no wireless security and that didn't fix it. When connected to the 2.4ghz network I can see that I get an IP but experience very slow internet performance, despite the fact that I'm right next to the router with full reception.
Previously, I had a Galaxy S5 and had no such issues. My wife still has her S5 and also doesn't have an issues. Not sure what's going on here. Any tools I can get to better understand the issue, such as a tracert utility for something?
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euphoria5125
Tutor
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3 Messages
7 years ago
Yeah, that's what I was afraid of. You would think they test on real devices for WiFi.
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Maaarieju
Contributor
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1 Message
7 years ago
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equalsixr
Contributor
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1 Message
7 years ago
holly cow
I just bought 2 galaxy s 7s one had the same issue. The phone with the wifi issue was my wife's, it was strange, it worked good on other wifi networks just not at home. I have an AC router
so I have a 2.4 ghz and 5 ghz channel. I tried them both and got the same result (did not work) meaning it would connect but not obtain the internet. My phone (same as my wife's works fine). We replaced the the phone and all is good now. To make a long story short my advice is to hurry and replace within the 14 days. Don't mess around with it. If there is in fact a problem chances are it's only going to get worse with age.
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socialclass
Contributor
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3 Messages
7 years ago
I called AT&T tech. They said I needed to go Bestbuy to see samsung tech.
So I just stopped by AT&T service center before Bestbuy. Nobody knew this issue. They just said I need to wait for new patch.
I guess AT&T has hierarchy communication problem between organization and customer request.
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Jasondill
Contributor
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1 Message
7 years ago
I don't know if I know how to change channels, frequencies or any other possible fixes on my wirelease router.
I saw in one post about changing router to IPv4 instead of IPv6 but I don't know about that either.
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socialclass
Contributor
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3 Messages
7 years ago
My phone is working fine. It is horrible customer care experience. It's been 3 weeks. I really want to pay off my device asap.
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David606
Employee
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3.5K Messages
7 years ago
Turn on developer options. Check "Use Legacy DHCP client"
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