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Jmiceli63's profile

New Member

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1 Message

Saturday, August 20th, 2022 3:43 AM

Samsung Galaxy s22 ultra not connecting to network?

Hello, I've had my ultra for over a month now and everything was fine. Today all of a sudden it dropped a call multiple times and never recovered with trying to connect to the network. I tried restarting my phone, powering it on and off, I did update the phone since it found an update but I had the issue before the update. I've tried Airplane mode turning that on and off. After all of that failed I went to my local store and bought a new SIM card, it fixed my issue for an hour and now I'm right back to the same issue. I also reset the network settings as well. I'm at a loss. I need my phone for work, right now it only works when connected to wifi.

Thank you,

ACE - Sage

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104.3K Messages

6 months ago

It's not really enough information. Did you purchase this phone from AT&T or directly from Samsung as an unlocked device? Or elsewhere?

ATTHelp

Community Support

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207.9K Messages

6 months ago

Hello, @Jmiceli63. Thanks for reaching out to us about your connection to the network. We know it can be frustrating when your device won't connect. We can help!

 

Thank you @formerlyknownas for always responding with helpful insight and questions! We appreciate you!

 

Let's try these troubleshooting steps:

Let us know if this helps! 

 

TT, AT&T Community Specialist

New Member

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2 Messages

6 months ago

I started having the same issue. ATT had me replace the sim card and it seemed to work briefly, he said it could take up to 24 hours. Now I am not even getting calls when connected to wifi. So the issue seems worse. I got my phone in February, preordered it through ATT when the phone first came out. I have to be connected to wifi calling in order to use any features.

ATTHelp

Community Support

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207.9K Messages

6 months ago

Hello, @afrancois1! We understand how frustrating it can be for your device to only have service when connected to Wi-Fi!

 

Based on the information you have provided, let's meet in a Direct Message to further investigate the device not having service. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). 

 

In the meantime, check to ensure your device has the latest software update.

 

We look forward to chatting with you soon!

 

Rachel, AT&T Community Specialist

HWatson

New Member

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11 Messages

6 months ago

I have been having the same connection issues for over 2 months now with my S22 Ultra and absolutely no one has been able to help me with my issue. I have reset my network connections multiple times & installed a new SIM card with absolutely no change in service connection outside of Wi-Fi.

I am beyond frustrated & have been looking into other options for mobile service in my area.

ATTHelp

Community Support

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207.9K Messages

6 months ago

Hi @HWatson, we know how inconvenient it is when you can only call when connected to Wi-Fi.


We're here to help you get connected again. Have you already tried the all the troubleshooting steps in this thread? If not, then let's start with:

Also, since you bought a new SIM card, please make sure it's been activated as well. If it isn't, you'll be able to use that page to activate it yourself.

 

Please share the results with us here.

 

Dylan, AT&T Community Specialist

 

 

 

HWatson

New Member

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11 Messages

6 months ago

I have completed the troubleshooting multiple times prior to and after receiving the new SIM card. Spoke with a representative after receiving the new SIM to ensure that it was activated properly.

I have powered up my S20 Ultra and will be putting my SIM card in it to see if the poor connection is device related.

ATTHelp

Community Support

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207.9K Messages

6 months ago

Thank you for keeping us updated, @HWatson.

 

In addition to swapping the SIM card out, please let us know what happens specifically when you make a call. Are you getting an error message, or is the call just dropped? This will help us narrow down what's going on.

 

Please let us know how that goes.

Dylan, AT&T Community Specialist

HWatson

New Member

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11 Messages

6 months ago

The call does not go through, or when it does, it drops. I am also unable to send texts or use mobile data the majority of time that I am off of WI-FI.

I have used less than 2G of mobile data this month (far below my past monthly average)

ATTHelp

Community Support

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207.9K Messages

6 months ago

We appreciate this information, @HWatson.

 

Please share what happened when you swapped the SIM card in your S20 Ultra, this way we can continue looking into our options for getting you connected outside of Wi-Fi again. Also, let us know if the S22 works using the old SIM card from the other device as well. That'll help us narrow this down too.

 

Please let us know if it helps.

Dylan, AT&T Community Specialist

 

 

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