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TrustMyRage's profile

Contributor

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1 Message

Fri, Oct 23, 2015 7:11 AM

S5 running 5.0 will not update to 5.1 saying update interrupted

I have now downloaded and attempted to install the new 5.1 OTA update for my s5 and each time the installation is "interrupted" and I end up having to start over and redownload the update again and again. After each download I have seen the restart prompt, watched the phone restart, and then simply go back to the home screen. After each time this happened I went to about device to varify the update but it still just says 5.0.

Community Support

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15.2K Messages

7 y前

Hi @TrustMyRage

 

I’m sorry to hear you’ve been unable to complete your software update; I’d be glad to help you out!

 

Clear your cached data:

  • Go to Settings > Storage > Cached Data > Clear cached data.
  • Try installing the software again

 

Create at least 4 to 7GB of free storage space:

  • Settings > System tab > Storage > Available Space to check current storage usage.
  • Delete unnecessary files (picture/video/music files).

 

If that does not work for you, you can try BestBuy Samsung Experience.

 

Thank you,

Michelle

Contributor

 • 

1 Message

7 y前

Deactivate all of the software admins in security

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