The Samsung Galaxy S23
bgavrila's profile

Contributor

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1 Message

Tuesday, September 2nd, 2014 4:02 AM

S4 not getting mms messaging

So irritating. ..so sometimes I am unable to see pictures sent via mms and I can't figure out why! Please help!

Accepted Solution

Official Solution

Samsung

Ambassador

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518 Messages

9 years ago

Hey @bgavrila!

 

Thank you for reaching out to us with your question. Could you please check to ensure that you are connected to a WiFi network and that your has a strong mobile data signal?  

 

If you're not strongly connected your phone may not be receiving them.  Also, please go to Messages>Menu>Settings>Auto Retrieve, and ensure that this function is enabled. 

 

Let us know if you have any furthter questions. 

 

Thank you ^Kay

johninsj

Professor

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3.1K Messages

9 years ago

Are they MMS from other AT&T subscribers or from another carrier?

 

Do you have cellular data turned off? You won't get MMS images with it off. Even if wifi is on.

Contributor

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3 Messages

9 years ago

I am having the same problem and I don't know why?? Why is the message blank if it is shoeubg 1 pic attached

Contributor

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1 Message

5 years ago

I am having the same issue.  called 611, technical guy was great, cleared cache on messaging app, and forced stop/restarted phone, and it worked TWICE while we tested it, with direct download of a picture, and a group message....and now POOF.  Does not work again.  So frustrating.  

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