Contributor
•
2 Messages
S4 Active Lollipop update issues
My S4 Active updated just a couple days ago with the new Lollipop update.
1) I did not verify for this update -- it just updated without my consent. I don't mind the new look (although I still prefer the other).
2) Since that update, my phone now loses signal on a regular basis (when I'm places I know I have signal) and does not connect to the 4G network as normal. I have restarted my phone several times and have checked to make sure the Data is turned on (and it is). I'm not doing anything different than what I would before the update. What can I do? Will a factory reset work?....Does that erase contacts and all apps I have downloaded?
ATTDmitriyCM
Former Community Manager
•
10.4K Messages
9 years ago
Hi @hrsculley
I'm sorry you're having some issues with your device. A factory reset is a logical next step in troubleshooting, and it does erase everything, so it's very important to back all your data first.
It might be a coincidence, but you can also try replacing your SIM card, any corporate AT&T store can give you one for free.
Please let us know if you still need help.
Thank you,
Dmitriy
0
0
hrsculley
Contributor
•
2 Messages
9 years ago
May have to go try the SIM card thing...
0
0
mrsedev
Contributor
•
1 Message
9 years ago
I'm having similar issues. My S4 Active just updated on 5/18/15. I have performance issues as well. It is running slower, apps freeze up, my signal gets lost in areas that I never had issues with before, and my email is not functioning well. The phone's email app is freezing up, not loading, or when I try to delete an email, will not actually delete it. I have to go to my Gmail App to do all this...
I really do not want to do a factory restart.
0
0