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The Samsung Galaxy S23

New Member


1 Message

Thursday, January 28th, 2021 11:42 PM


So i bought a s20 ultra in the us. But because of the pandemic i had to move to Mexico with my wife´s family. 

Some samsung support  representative told me i need to be in an US network for the phone to update. 

What can i do to get the update here in mexico?

Community Support


221.1K Messages

3 years ago

Hello @Jesusfdo9,


You'll have to be to be connected to AT&T's Network in the U.S. to update your device software.


You can contact our International customer service at 1.314.925.6925, 24/7 free form your AT&T wireless phone for additional inquires. 


Jonye, AT&T Community Specialist

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