Scroll to My devices & add-ons and choose the device that needs a PUK code.
Select Manage my device.
Under See device options, select Get your PIN unlock key (PUK).
If your device displays PUK2 or PUK blocked call operator, then the wrong PUK code was entered 10 or more times in a row. The SIM card is blocked and must be replaced. To replace the blocked SIM card, call 800.901.9878.
Let us know if you have any questions. Thank you for contacting AT&T Community Forums.
Accepted Solution
Official Solution
ATTHelp
Community Support
•
215.4K Messages
1 year ago
Hello @briley540, we're happy to help with information to request a SIM network unlock pin.
You can get the PIN unlock code for your SIM online.
If your device displays PUK2 or PUK blocked call operator, then the wrong PUK code was entered 10 or more times in a row. The SIM card is blocked and must be replaced. To replace the blocked SIM card, call 800.901.9878.
Let us know if you have any questions. Thank you for contacting AT&T Community Forums.
Alasani, AT&T Community Specialist
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