Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
The Samsung Galaxy S23
elliekristen's profile

New Member

 • 

11 Messages

Friday, November 25th, 2022 5:50 AM

Port from Verizon to AT&T....now I can't get some SMS messages from Verizon users

I am having the issue with my recent port on Oct. 26, 2022. I have had countless hours of time on the phone with AT&T and Verizon. 

Verizon tells me the port out was complete and they can't help me anymore since I am no longer a customer and AT&T tells me that I need to contact Verizon to fix the line/porting/routing issues. 

I am getting fed up and would just like a resolution to this. I don't feel like I should need to call one company then another. I have done all the troubleshooting things everyone has told me to do and even the back office at AT&T is stumped as far as they have told me. 

I don't want to have to change my number since I have had it for 25 years. 

HELP! 

New Member

 • 

11 Messages

2 months ago

Some other notes on this

-I can't get SMS messages from an iPhone user on Verizon service

-I can't get SMS messages from a Google Pixel on Verizon service

-I can get messages from other Samsung phones on Verizon service

I spoke to Advanced Technical Support today and they made a comment that it could be something with RCS.  They made some change on my account on their end and had me turn off the chat features in Google Messages.

@ATTTimCS 

@ATTHelp 

This issue has caused me to miss some very important messages.  I really need a resolution to this. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.