PLEASE HELP - Defective S22 Ultra
How are you? Stuff happens I get it. I was unfortunately bounced around for 5 hours on the phone yesterday with att customer support / warranty / technical / shipping, basically everyone, even 2 entities that aren't AT&t. After multiple confirmed diagnostics through screen share support with you guys, not only myself, but the technicians had determined there was a hardware issue and I needed to be sent a new device.
Unfortunately know one could send me a new device at the end and I was directed to my local att store. After arriving there at 10:30 today, they had also determined there should be a "DOA" which is a brand new white galaxy s22 ultra in place for this one. Bad news, they have none in stock, neither do the surrounding areas and were unable to order one to the store for me.
This has now led me here, which I was recommended to come to for quick results. I still love you guys, it's ok. In fact, I'm in school right now for computer science and I feel like I have an affordable solution for this. This situation reminds me of a database system used to communicate very specific information but it returns null values. If you're hiring an intern, I'll fix this communication issue for you for free + travel expenses of course.
Other than that, could you please fix this issue for me? The phone won't recieve of 1-5mbps, no matter the wifi network it's connected to and frequently (hourly) cuts the internet out. This has been tested on multiple networks and analyzed by the 2-3 different technical departments with you (at&t).