Paid off phone - having trouble unlocking
I called in to have an old phone that's paid off unlocked so I could gift it to someone. spoke to a "John" In loyalty, and adter explaining what I was needing to do (unlock old phone that I paid off 6/23/2022) he said check your email, there's a button to click and it will unlock it. I thanked him and hung up. I clicked the button and it gave me a request number.
Long story short. I've called in several more times. Get told something different every time and I'm not at the end of my patience.
1)I have the receipt for this phone being paid off, including the card, date, confirmation, everything.
2)the phone is still locked
3) this is the last effort I'm making, and I believe this is more than a reasonable effort so far. I'm extremely litigious and will be filing in small claims court Monday morning if this isn't resolved by then.