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The Samsung Galaxy S24
the_garniiics's profile

Contributor

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1 Message

Wednesday, June 19th, 2019 3:28 AM

One UI / Android Pie 9.0 software update for Galaxy S8 Active

When I check for updates on my newly purchased Galaxy S8 Active, it keeps saying that the software is already up to date, which is Android Oreo 8.0. I traded in my Galaxy S8 for the Active since I assumed it would have the latest update but alas that does not seem to be the case. I really do not to pay the restocking fee, which is why I need confirmation as to when this update will be made available to the S8 Active, especially since it is newer than the S8 I had before. T-Mobile has announced that the Pie 9.0 update is in development, while the original carrier of the Galaxy S Active series has yet to speak on it. Please let me know if and when the update is going to be made live for the Active because I need to know if whether or not I should return the device.

Community Support

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232.3K Messages

5 years ago

Hello @the_garniiics

 

Being able to use the latest features on your android device is awesome to have! Allow us to lend a helping hand!

 

We recommend using our Device Troubleshoot & Resolve Tool/ Galaxy S8 Active by selecting Software Update underneath the Device Software Issues section to follow the steps provided.

 

You can also reach out Samsung to check into when the device updates are available.

 

We hope this helps, and thanks for reaching out to the community!

 

Dwight, AT&T Community Specialist

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