Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
The Samsung Galaxy S24
hugo.munoz's profile

Tutor

 • 

4 Messages

Friday, March 27th, 2015 4:26 PM

Note 4 on Cricket won't update to Lollipop

I still have not received the updated, I was wondering if i had to be active with att for the update to go through? I am using an att note 4 on cricket wireless which is part of att.

Accepted Solution

Official Solution

Ambassador

 • 

518 Messages

9 years ago

hugo.munoz,

Thanks for reaching out to us. Cricket is a different carrier even if it uses the same network. You would need to reach out to them to see when they will release the update or go to AT&T to see if they can manually update the device.


Thank you,

Samsung Support ^Kov

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.