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The Samsung Galaxy S24
hugo.munoz's profile



4 Messages

Friday, March 27th, 2015 4:26 PM

Note 4 on Cricket won't update to Lollipop

I still have not received the updated, I was wondering if i had to be active with att for the update to go through? I am using an att note 4 on cricket wireless which is part of att.

Accepted Solution

Official Solution



518 Messages

9 years ago


Thanks for reaching out to us. Cricket is a different carrier even if it uses the same network. You would need to reach out to them to see when they will release the update or go to AT&T to see if they can manually update the device.

Thank you,

Samsung Support ^Kov

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