
New Member
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2 Messages
Network locked SIM - Unlock phone
I need to unlock my phone, but I am in another country and do not have access to my mobile number to receive the verification code to start this process. When I bought the phone, I paid for it all upfront so that it would not be tied to the AT&T carrier, because I anticipated being out of the country shortly. I'm confused why my phone is locked in the first place, but I need help unlocking it without having access to my U.S. line. Thank you!
Accepted Solution
Official Solution
ATTHelp
Community Support
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224.9K Messages
1 year ago
We are here to help with your device unlock request, @ckean.
We understand how important it is to be able to have your device unlocked to use if while out of country. Even though you paid for your device upfront, it can still be carrier locked. No worries. All you have to do is submit a device unlock request.
It usually takes a few minutes to approve your request, but it could take up to 48 hours. You do not need your mobile number to complete this process. If you are not an AT&T customer, a confirmation email will be sent to your email. It is very important to keep an eye out for this email as you have 24 hours to confirm. Not doing so will result in a delayed request.
Here are our device unlock requirements that must be met before submitting your request:
Lastly, you can check your order status to stay updated.
Please note: Only submit one device unlock request at a time. Submitting more than one request before you are approved or denied can also slow down the process.
We hope this information helps!. Thank you for contacting AT&T Community Forums. Please feel free to reach back out with any other questions.
Clarissa, AT&T Community Specialist
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ckean
New Member
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2 Messages
1 year ago
Thank you! This was very helpful & worked for me!
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ATTHelp
Community Support
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224.9K Messages
1 year ago
Thank you for the update, @ckean.
We are very happy to hear that this worked for you, and you were able to unlock your device. This is great news!
Again, if there is anything else we can help you, please feel free to reach back out. Thank you for contacting AT&T! Enjoy the rest of your day.
Clarissa, AT&T Community Specialist
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