Need phone unlocked
I've been trying for the last three days to get my phone unlocked. Once I receive the email from At & T for the request, your supposed to revive a email with a link to get it unlocked. I don't receive those emails. But, I do check on the status and it always says denied. I've went through the check list and we qualify to be able to unlock it. I don't understand what the problem is. I really need to get the phone unlocked so my husband has a work phone.