Marshmallow Update - Samsung Galaxy S6 edge+ (G928A)

User Initiated Software Update

From the home screen, pull down notification shade and select “Settings“

1. Under “System“ category select “About device“ icon
2. Select Software update
3. Select Check for updates

Software update process will not delete any personal data on your phone. Check the AT&T server for new software update?

4. Tap OK

• Status Message: Checking for update; Processing…The download for the software update will begin in a moment. The software download may take several minutes
• Status Message: Downloading…
• Software Update – A software update is available for your device that requires Wi-Fi connectivity for download progress to begin. Connect to a Wi-Fi network?

5. Select Continue or remind me later

• A new software update from AT&T is available for our device. This download will occur over Wi-Fi. Please make sure that you stay within the Wi-Fi coverage area while the download takes place. This could take several minutes.

6. Tap Continue

• Status Message: Downloading software update, Please do not leave Wi-Fi coverage area
• A new software update from AT&T is available for your device. This software update will take several minutes and will not delete any personal data on your device. All service (including emergency calls) will be suspended during the install
• The device will automatically restart once the new software has successfully installed
• Status Message: Update Complete. The software has been successfully installed. Your device is now ready to use

7. Tap “Done”

Device Initiated Software Update

Customer Notifications may be sent to the Samsung Galaxy S 6 edge+ devices. The device will automatically search for updates within the schedule of 8 hours/ 30 days/ 6 months /12 months upon activation or after factory reset. Installation can be postponed up to three times in four hour intervals for up to 12 hours. The software update requires Wi-Fi connectivity for download progress to begin.

1. Notification - AT&T software update

• Message reads – A new software update from AT&T is available for your device. This software update will take several minutes and will not delete any personal data on your device. All services (including emergency calls) will be suspended during the install.

2. Tap Continue or Postpone – users can postpone 1,4, or 8 hours – up to 3 times

• Tap Continue….
• The device will start downloading the software update
• The device will automatically restart once the new software has successfully downloaded.

3. Status Message: Software update… Processing… The download for the software update will begin in a moment. The software download may take several minutes
4. Status Message: Downloading…
5. Tap Continue
6. The device will automatically restart once the new software has successfully installed.
7. Status Message: Update Complete: The software has been successfully installed. Your device is now ready to use
8. Tap Done

New Software Specifications:

• Android version: 6.0.1
• Baseband version: G928AUCU2BPE6
• Kernel Version: 3.10.61-7563702 dpi@SWDD6101 #1 Thur May 19 19:03:55 KST 2016
• Build Number: MMB29K.G928AUCU2BPE6
• File size:
   PB2 > PE6 = 1350MB
   PE3 > PE6 = 1370MB

Procedures for verifying the software version on the device:

1. From the home screen, pull down notificaton shade and select “Settings“
2. Under “System“ category select “About device“ icon
3. Above software specifications above should be visible

Kevin, AT&T Community Specialist

How long is the update suppose to take? Mine has been going on for 12+ hours.

Hello @madeirablue

Thanks for posting your question. I’m sorry to hear its taking so long to get your update. This is not typical and I’ll be happy to help you.

12+ hours is absolutely too long for the update to be taking.

I would recommend cancelling the update then wiping the cache partition on the phone and trying the download once more.

Keep in mind that this will not cause any information loss on the phone.

Please follow these steps:

1. Power the phone off.
2. Press power>home>volume up at the same time.
3. You'll see installing system update. You can then let go of the buttons.

4. You'll then see the android sys recovery menu.
5. Press the volume down key to navigate down to wipe cache partition.
6. Press power to select. Once the cache has been wiped you'll see reboot system now.
7. Select that option with the power button.

The screen will show wiping cache on screen and reboot itself.

Once the phone has been restarted, please attempt to update the phone once more by using these steps:

1. Under “System“ category select “About device“ icon
2. Select Software update
3. Select Check for updates

Please let me know if this helps.

Tim, Community Specialist

Google calendar is not syncing now after marshamallow 6.0.1  I have cleared cache, uninstalled, reinstalled...removed google acct...added google acct.  Need this calendar for work. At wits end here.

Hello I'm tying to update my phone but it says "Current software is up to date" what do i have to do to get the update?

by the way I already tried in software update in the phone and samsung smart swich (kies)