I'm not recieving phone calls from 402 area code

We know the importance of receiving your calls, and we're here to help you with that, @carloes154

Here are some steps that you can try to get your phone back to reciving calls.

• Turn your phone off and back on.
• Try calling the number again.
• Make sure your software’s up to date: Go to att.com/softwareupdates.
• Confirm you have wireless service. Make sure you have a signal. Check our network coverage map.
• Turn off call forwarding. Press #21# on your phone and then the Call, Send, Talk, or Receiver key.
• Check that you aren’t blocking calls.

If those steps don't work for you, you can sign into your AT&T account and troubleshoot your device.

We're here to help if you need further assistance.

Marilyn, AT&T Community Specialist

Hello AT&T

I don't have a problem calling the 402 area code...

The caller from 402 can't reach me. They can't even leave a voice mail.

They are not given the option..

The first thing I checked was blocked 402 area codes.. None there.

Last update from AT&T was this past weekend.

Of course I have wireless service turned on.. You were kidding right?

This is a brand new phone.. the same issue was happening in Dec/Jan.

And the AT&T store gave up and said order a new phone... Well this is a NEW phone.

This after 3 hrs on the phone with AT&T support while at the AT&T store.

Can we skip the 1rst level script and get some real help?

I suggest looking at blocking on AT&T's software.... Since I'm not running any..

I can't thing of anything else..

M Allen

Hi there @carloes154, thanks for keeping us updated about this.

Based on the information you've given us, we'd like to meet in a DM to discuss some further troubleshooting options and to research this issue. Our message to you will be found in the message icon in the upper right-hand corner of this page.

In the meantime, please gather your account information on your end, as we'll need that to continue further.

We look forward to chatting with you.

Dylan, AT&T Community Specialist