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The Samsung Galaxy Z Flip4
C

New Member

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1 Message

Thu, Aug 20, 2020 12:11 AM

I recently bought a unlocked device, but can't use At&t data

 I recently bought a unlocked device, but can't  use At&t data. It is a Samsung note 20 Ultra 5G

Accepted Solution

Official Solution

ATTHelp

Community Support

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204.2K Messages

2 years ago

Hey there @Chupi!

 

We want to look into the primary cause of your inability to use data on your new phone. Let's begin by uncovering some more information about your experience.

  • Have you checked whether your device is compatible with AT&T network?
  • Are you able to make and receive outgoing and incoming calls and text messages?
  • If you haven't already, try resolving your experience by powering the device completely off then back on again.

Also, it's likely you'll need to compete the following steps below to add a device to your account:

  1. Go to your myAT&T account overview.
  2. Open the My wireless section and select Add a device under My devices & add-ons.
  3. Find Bring your own device and select Get started.
  4. Follow the prompts to order a new AT&T SIM card.

Let us know how this worked for you.

 

Lar, AT&T Community Specialist

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