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The Samsung Galaxy S24
mikedmeyer's profile

Contributor

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2 Messages

Tuesday, April 28th, 2015 10:08 PM

I have an S5 active. Since the lollipop update WIFI connectivity has problems.

It often does not connect properly.  I have to turn wifi off and on again before it will connect.

Accepted Solution

Official Solution

Professor

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3.2K Messages

9 years ago

Perform a backup, then factory reset & clear the cache, then restore. This has proven to fix 9 out of 10 issues after the update. You might try disabling Smart wifi first and see if that helps, as the app has been a problem in some devices.

Contributor

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2 Messages

9 years ago

Hmm. I know how to do those things on a rooted phone, but this one's not.  How do you backup and restore a non-rooted phone?

Professor

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3.2K Messages

9 years ago

Download the Samsung app (was called Kies, something else now) to a laptop and use a USB cable to backup to the laptop.

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