Get the new iPhone 15, iPhone 15 Plus, iPhone 15 Pro & iPhone 15 Pro Max from AT&T Now!
The Samsung Galaxy S23
aminahkalley's profile

New Member


1 Message

Friday, June 2nd, 2023 11:44 PM

I can make calls but I can only receive calls from two contacts.

I have a Galzaxy A11 and I can make calls but I can only receive calls from my parents. I don't know what to do what if someone tries to call me for an emergency and I don't even get the call? Others have told me when they try to call me it goes straight to voicemail.

Community Support


221.6K Messages

4 months ago

Hi @aminahkalley, We understand the frustration of having device not operating adequately. This is definitely not the experience we want you to have. 


Here also are steps to troubleshoot your device....


Turn your phone off and back on


Try calling the number again


Make sure your software's up-to-date Go to


Confirm you have wireless service. Make sure you have a signal


 Turn-off call forwarding. Press#21# on your phone and the Call, Send, Talk, or Receiver key.


Check that you aren't blocking calls.


 Let us know if this works for you. Don't hesitate to reach back out here for any further questions or concerns.  Thank you for reaching out to AT&T.


Kenetra, AT&T Community Specialists

ACE - Scholar


802 Messages

4 months ago

Sounds like you have some setting in your phone to only allow calls from people in your contacts.  Not an ATT issue, since they don't have visibility to your contacts list.


Not finding what you're looking for?