New Member
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1 Message
I am outside US due to the Covid and can't update my Samsung Galaxy S9
Hey AT&T,
I've got an AT&T Samsung Galaxy S9 G960U and I am stuck at android 9 for some reason I really need android 10 update my phone status is Official I am not trying to risk my phone for Odin because it may void my warranty I am outside US due to the Covid this is my second time contacting and you guys still didn't push an wireless update to me
Accepted Solution
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Constructive
Former Employee
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32.9K Messages
2 years ago
You can’t update unless your in the us and on an AT&T network
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Accepted Solution
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ATTHelp
Community Support
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221.3K Messages
2 years ago
Hello @Firasat,
Thank you for reaching out.
Yes, in order for you to update your devices software you'll need to be in the United States.
We hope this information helps you.
Jonye, AT&T Community Specialist
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