The Samsung Galaxy S23
Edward1000's profile

New Member


1 Message

Friday, January 20th, 2023 5:13 PM

having issue with unlock instructions

I am having an issue with step 3.  when I power my device on with a non ATT sim card, I donot get the display to enter the unlock code

1. Power off the device, remove the battery, and insert a non-AT&T SIM card.

2. Re-insert the battery and power on the device with non-AT&T SIM.

3. The device displays \"Enter the device unlock code.\"

4. Enter the unlock code.

5. Press OK.


Community Support


210.5K Messages

2 months ago

Hello Edward1000, we're here to help you with unlocking your device.


What is the exact make and model of your device? This we can provide device specific support.


Let us know so that we can address your concern.


Thank you for visiting AT&T Community Forums!


Carlton, AT&T Community Specialist 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.