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Coreydale724's profile

New Member

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3 Messages

Sun, Sep 25, 2022 12:58 AM

Denied multiple times by asurion when I'm paying for insurance.

I've been calling asurion and att for 23 days now only to be denied everytime. I've had att contact asurion on my behalf and verified the usage and the correct steps and still denied. Today me and a lady name Erica in att supervisor staff called asurion and was told that the holds was lifted on my case and that my claim was being pushed through and that a lady would call in the next few hrs to verify my address and phone. So I waited and of course no call, so I called back only to be denied after the guy told us me and an att supervisor Erica that my claim was approved. It's been 23 days. My phone is new. I got it the first week of Aug 2022. I ran it over cutting grass. Att has been really helpful but nothing has really been done.  Paying for the insurance and I pay my bills. As a matter of fact I was over charged and instead of giving my money back they gave me a 100 dollar credit which is bull crap. It cause me to be late on a payment and now after 23 days of awful help I don't no what to do. My next steps would be to a lawyer. Which is stupid cause I shouldn't have to go that route all to have my phone fixed when I have insurance since day one. Can you all help me please 

ACE - Sage

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102.2K Messages

2 months ago

The dispute process with AT&T will not help you with Asurion which is a separate business. Your state may have a insurance board which regulates insurance providers. That is where I would start. I'm pretty sure you can file a Better Business Bureau complaint against any business including asurion.  

Has any reason been given for denying your claim?    Like swapping your sim into a working phone after mulching the new one? (don't do that!)

New Member

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3 Messages

2 months ago

Yes the first denied claim was because I put my Sim card in one of my old phones so the imei numbers wasn't right so they denied me. Second time they said account and data usage needs to be verified so I had att do that and was denied again. Now there saying program abuse conditions and agreement to rules was not followed so denied again. First time I've ever filed a claim and I've only been with att 3 months. Nobody from att or asurion wants to help. They haven't showed me or provided anything showing me why all I get is that al we can tell u. 

ACE - Sage

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102.2K Messages

2 months ago

the first denied claim was because I put my Sim card in one of my old phones so the imei numbers wasn't right

That's a no no

Unfortunately, Asurion makes the rules.  You aren't the first to find out the hard way.  Asurion insures the line, and whatever device is on the line at the time you make your claim.

Switching the SIM card back into the mulched phone and trying to get that to work probably has not convinced Asurion it's destroyed

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