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The Samsung Galaxy S24
phazing's profile

New Member

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1 Message

Wednesday, November 2nd, 2022 1:17 AM

can't refresh connection online

I recently bought a galaxy s10+, it mostly works well except it doesn't receive messages in my group chat at work. I want to refresh my connection to see if that fixes it, but logging in and clicking on the refresh button just gives me the popup below that then does nothing no matter how long I wait. I've tried restarting my computer and using a different browser and that doesn't seem to change anything. I'm posting here because ATT doesn't seem to have any customer service number that helps with technical issues like this, which seems like a large oversight.

Community Support

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232.8K Messages

2 years ago

Hello phazing, we're here to help with your online connection.

 

We understand the impact of not having a stable connection. 

Let's meet in a Direct Message to discuss your payment. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the forums).
 
In the meantime, power of the device then power back on. Reset the network connection on your computer and try to reconnect your device 

Looking forward to speaking with you soon.

Carlton, AT&T Community Specialist
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