Contributor
•
2 Messages
Can't receive pictures if Advance Messaging is Turned On for Both Parties
Hello,
I'm having issues receiving pictures that was sent when Advance Messaging is turn on. We have tried turning Wi-Fi Off, tried turning Advance Messaging just on mine OFF, and tried turning the other parties Advance Messaging OFF but we can only get it to work if both parties have it OFF.
The weird thing is the other party can receive pictures fine from me but when they send me a media then I cannot view it. The other party can also send and receive pictures from other people who has Advance Messaging ON perfectly fine.
So I might be thinking it's my device or something in my settings. Other functions of Advance Messaging works (like seeing when the person is typing, message delivered and read, etc) not just sending pictures.
Any IDEA? Phone in question is an Samsung GS6+ and the other parties phone is a Samsung GS7e
Thanks!
Accepted Solution
Official Solution
ATTHelp
Community Support
•
224.8K Messages
7 years ago
Hello @jarce729!
I am so sorry to hear that you are unable to receive pictures when you have Advanced Messaging on! I totally understand any frustration, and I know that Advanced Messaging is a super cool feature to have! I will be happy to help!
Since you did the software update that provided this new feature, have you tried clearing out the message threads between the contacts you are trying to receive pictures from? If not, I would give this a try first!
Also, I recommend clearing the cache for your Messages app! You can do this by:
Let us know how that goes! Thank you and have a fantastic day!
Demetria, AT&T Community Specialist
0
0
jarce729
Contributor
•
2 Messages
7 years ago
Thank you! Clearing the cache and data worked for me. I completely forgot about that one!
Thank you again!
0
0